Collections Specialist (Remote - New York Hours | HVAC Company)

3 weeks, 1 day ago
Full-time
Mid Level
Customer and Technical Support
OnlyExperts

OnlyExperts

OnlyExperts is an offshore recruiting firm that specializes in connecting highly skilled accounting and finance professionals from the Philippines and Latin America with companies in the US and Europe for full-time remote positions. The firm is led by experienced CFOs and accounting leaders, focusing on sourcing, screening, and vetting candidates with strong technical skills and English proficiency. OnlyExperts employs a thorough vetting process to ensure candidates meet client needs, including background checks and role customization based on specific industry requirements. They charge a flat fee of 25% of the candidate's annual salary, with no recurring fees and discounts available for multiple hires. The firm emphasizes quality by handling only full-time placements, allowing clients to hire directly through platforms like Remote.com or Deel.com.

staffing & recruiting
Founded 2024

Description

  • Make high-volume outbound collection calls to customers with outstanding balances, using RingCentral and recorded calls.
  • Manage an active accounts receivable portfolio and work delinquent balances from clients.
  • Research and review customer files during live calls to provide accurate account updates.
  • Handle sensitive, difficult, or escalated conversations with professionalism, patience, and clarity.
  • Maintain detailed call records, collection notes, and account updates in the system.
  • Identify and pursue upsell or cross-sell opportunities when appropriate during customer conversations.
  • Collaborate with finance, operations, and sales teams to resolve disputes and account issues.
  • Propose improvements to collections workflows and customer engagement strategies.

Requirements

  • At least 4 years of experience in collections, accounts receivable, or similar BPO roles, preferably supporting U.S.-based clients.
  • Prior experience in a BPO environment is highly preferred.
  • Excellent spoken and written English with confidence, clarity, and strong communication on calls.
  • Proven ability to handle high call volumes and challenging customer conversations.
  • Strong technical skills and ability to work across multiple systems during live interactions.
  • Familiarity with RingCentral or similar VoIP systems is a plus.
  • Comfortable working in a fast-paced, target-driven environment.
  • Willingness to work New York business hours, which may mean night shift in PH or similar time zones.
  • Ability to start immediately.
  • Background in HVAC, construction, or service-based industries is a plus.
  • Experience with upselling or account expansion during collections or support calls is a plus.
  • Basic knowledge of collections compliance and U.S. financial regulations is a plus.

Interested in this position?

Apply directly on the company website

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