Collections Specialist (Remote - New York Hours | HVAC Company)

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
OnlyExperts

OnlyExperts

OnlyExperts is an offshore recruiting firm that specializes in connecting highly skilled accounting and finance professionals from the Philippines and Latin America with companies in the US and Europe for full-time remote positions. The firm is led by experienced CFOs and accounting leaders, focusing on sourcing, screening, and vetting candidates with strong technical skills and English proficiency. OnlyExperts employs a thorough vetting process to ensure candidates meet client needs, including background checks and role customization based on specific industry requirements. They charge a flat fee of 25% of the candidate's annual salary, with no recurring fees and discounts available for multiple hires. The firm emphasizes quality by handling only full-time placements, allowing clients to hire directly through platforms like Remote.com or Deel.com.

staffing & recruiting
Founded 2024

Description

  • Make high-volume outbound collection calls to customers with outstanding balances, using RingCentral and recorded calls.
  • Manage an active accounts receivable portfolio and work delinquent balances from clients.
  • Research and review customer files during live calls to provide accurate account updates.
  • Handle sensitive, difficult, or escalated conversations with professionalism, patience, and clarity.
  • Maintain detailed call records, collection notes, and account updates in the system.
  • Identify and pursue upsell or cross-sell opportunities when appropriate during customer conversations.
  • Collaborate with finance, operations, and sales teams to resolve disputes and account issues.
  • Propose improvements to collections workflows and customer engagement strategies.

Requirements

  • At least 4 years of experience in collections, accounts receivable, or similar BPO roles, preferably supporting U.S.-based clients.
  • Prior experience in a BPO environment is highly preferred.
  • Excellent spoken and written English with confidence, clarity, and strong communication on calls.
  • Proven ability to handle high call volumes and challenging customer conversations.
  • Strong technical skills and ability to work across multiple systems during live interactions.
  • Familiarity with RingCentral or similar VoIP systems is a plus.
  • Comfortable working in a fast-paced, target-driven environment.
  • Willingness to work New York business hours, which may mean night shift in PH or similar time zones.
  • Ability to start immediately.
  • Background in HVAC, construction, or service-based industries is a plus.
  • Experience with upselling or account expansion during collections or support calls is a plus.
  • Basic knowledge of collections compliance and U.S. financial regulations is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Accountant

Zipdev 51-250 Professional Services

Zipdev is hiring a Senior Accountant to support accounting operations, financial reporting, forecasting, and payroll for a fast-growing remote team serving companies across the U.S., Canada, and Latin America.

HubSpot
3 hours, 16 minutes ago

Senior Accountant

Bluesight 51-250 Pharmaceuticals

Bluesight is hiring a remote Senior Accountant to own revenue recognition and support the monthly close for a fast-growing, PE-backed SaaS company serving healthcare customers.

NetSuite Salesforce
3 hours, 52 minutes ago

Accounts Payable

Virtual Assistance Services 11-50 Professional Services

An Australian discount variety retailer is hiring an Accounts Payable professional to handle high-volume end-to-end invoice processing, vendor management, and reconciliation for accurate, compliant, and timely payments.

SAP
11 hours, 7 minutes ago

Remote Accountant (Part-Time)

Supporting Strategies 251-1K Diversified Financial Services

Supporting Strategies is hiring a part-time remote accounting professional to provide outsourced bookkeeping and operational support to multiple clients during standard daytime business hours.

NetSuite
16 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers