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Customer Support Specialist

1 week, 2 days ago
Sri Lanka
Full-time
Junior
Customer Support
Customer and Technical Support
E-commerce
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
51-250
Founded 2014
View All Jobs 2

Description

  • Deliver accurate, efficient, and high-quality support across email and chat channels.
  • Stay up to date on product features, updates, and internal processes to provide timely solutions.
  • Collaborate with Product, Tech Support, Deliverability, and other teams to resolve issues and escalations.
  • Proactively suggest process improvements and help refine support workflows.
  • Own specialized areas such as billing, outages, scheduling, or specific product features.
  • Lead related initiatives with accountability and expertise.
  • Mentor junior colleagues by sharing knowledge and constructive feedback.
  • Participate actively in team meetings and contribute to team culture.

Requirements

  • Fluency in English, both written and spoken.
  • 1+ year of customer support experience, ideally in a fast-paced tech or SaaS environment.
  • Strong ownership mindset and ability to follow through on tasks.
  • Ability to work independently, prioritize effectively, and stay calm under pressure.
  • Excellent communication skills with a clear, empathetic, and professional style.
  • Strong problem-solving skills with attention to detail.
  • Flexibility to adapt to changing situations, schedules, and customer needs.
  • Availability to work 9-hour shifts starting between 3AM and 3PM EET, including weekend shifts.
  • Long-term mindset and interest in growing with the company.

Benefits

  • Starting gross salary from 1100 EUR/month, based on experience.
  • Quarterly salary reviews.
  • Unlimited learning budget for self-improvement after 3 months.
  • Private health insurance.
  • Unlimited access to psychotherapy.
  • Workstation budget of 420 EUR.
  • Work anniversary gifts, such as home cleaning services.
  • Attractive workations and team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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