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Account Expert (Chinese Speaking)

3 weeks, 6 days ago
Indonesia, Japan, Thailand, Vietnam, Malaysia, Myanmar, Philippines, Taiwan, Hong Kong, Macau
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Digital Marketing E-commerce Email Marketing HubSpot Mixpanel
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
51-250
Founded 2014
View All Jobs 5

Description

  • Build trusted-advisor relationships with Omnisend’s top-tier customers.
  • Develop digital marketing strategies with merchants to increase revenue.
  • Onboard new clients, including contact migration, warmup guidance, and campaign and automation setup.
  • Provide proactive strategic guidance and timely responses to client questions.
  • Advise customers on best practices for achieving business goals.
  • Review customer dashboards, resolve issues, and manage appropriate escalations.
  • Keep merchants informed about product releases and new features.
  • Conduct quarterly business reviews, establish customer goals, and support goal achievement.
  • Share platform improvement feedback with Product and Engineering.
  • Document troubleshooting and problem-resolution procedures.

Requirements

  • 1–2 years of customer success experience.
  • Understanding of digital marketing metrics, including opens, clicks, and conversions.
  • Demonstrated creative problem-solving for customers.
  • Fluency in English and Chinese.
  • Comfort discussing business, sales, renewals, and cancellations with clients.
  • Excellent communication skills across chat, phone, video, email, and WeChat.
  • Strong time management, ownership, and ability to work independently.
  • Familiarity with tools such as Slack, Zoom, Intercom, Mixpanel, HubSpot, G Suite, Omnisend, or similar ecommerce and marketing platforms.
  • Experience in ecommerce, SaaS, project management, marketing, or advising customers on marketing strategy is preferred.

Benefits

  • Salary starting at €1,800 gross per month based on experience, plus performance-based commission.
  • Unlimited learning and self-development budget.
  • Private health insurance.
  • Remote work opportunities.
  • Unlimited access to psychotherapy.
  • Workstation budget.
  • Workations, team-building events, and personalized work-anniversary gifts.

Interested in this position?

Apply directly on the company website

Apply Now

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