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Account Expert (Chinese Speaking)

2 hours, 22 minutes ago
Indonesia, Japan, Malaysia, Myanmar, Philippines, Taiwan, Thailand, Vietnam, Hong Kong, Macau
Full-time
Junior
Customer Success
Customer and Technical Support
Digital Marketing E-commerce Email Marketing HubSpot Mixpanel
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
201-500
Founded 2014
View All Jobs 5

Description

  • Serve as a trusted advisor to top-tier customers and partners.
  • Develop digital marketing strategies to increase revenue for managed accounts.
  • Onboard new clients, including contact migrations, warmup processes, and initial campaigns and automations.
  • Provide proactive strategic guidance on weekly, bi-monthly, or monthly cadences and respond promptly to client questions.
  • Share best practices that help customers achieve their business goals.
  • Review customer dashboards, resolve open issues, and manage appropriate escalations.
  • Keep merchants informed about product releases and new features.
  • Provide Product and Engineering teams with feedback on platform improvements.
  • Conduct quarterly business reviews, set customer goals, and support progress toward them.
  • Document troubleshooting and problem-resolution steps.

Requirements

  • 1–2 years of customer success-related experience.
  • Understanding of digital marketing metrics and performance drivers, including opens, clicks, and conversions.
  • Proven ability to solve customer problems creatively.
  • Fluency in English and Chinese.
  • Experience discussing business, sales, renewals, and cancellations with clients.
  • Excellent written and verbal communication skills across chat, phone, video, email, and WeChat.
  • Strong time management, ownership, and ability to work independently.
  • Familiarity with tools such as Slack, Zoom, Intercom, Mixpanel, HubSpot, G Suite, and Omnisend or similar ecommerce and marketing platforms.
  • Experience in ecommerce, SaaS, project management, or marketing strategy consulting is preferred.

Benefits

  • Gross salary from €1,800 per month based on experience, plus commission based on individual results.
  • Unlimited learning budget for professional development.
  • Private health insurance and unlimited access to psychotherapy.
  • Remote, hybrid, and work-from-anywhere options.
  • Workstation budget.
  • Personalized work anniversary gifts.
  • Workations and team-led team-building events.
  • Opportunity to work with senior colleagues in a high-performing environment.

Interested in this position?

Apply directly on the company website

Apply Now

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