Solutions Consultant - DACH

19 hours, 37 minutes ago
Full-time
Senior
Customer and Technical Support
Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised

Description

  • Partner with Account Executives to qualify opportunities, understand business drivers, and define success criteria.
  • Lead discovery workshops with prospects to gather requirements and shape tailored solution architectures.
  • Design and deliver scenario-based product demonstrations aligned to customer use cases.
  • Review and respond to RFPs to present Omilia technology and services accurately and persuasively.
  • Act as a trusted technical advisor throughout the evaluation and solution design process.
  • Map customer use cases to approved Omilia Customer Journeys and propose custom journeys when needed.
  • Bridge technical concepts and business value for non-technical stakeholders.
  • Show customers how to build and develop applications using Omilia technology and services.
  • Work with Product to address use cases not yet covered by existing technology and services.
  • Edit scopes of work and support accurate commercial documentation, while ensuring smooth handoffs from Sales to Delivery.

Requirements

  • Proven experience in a Technical Sales, Pre-Sales, or Solutions Consulting role.
  • Fluency in German (native or near-native) and English, both written and verbal.
  • Strong working knowledge of voice IVR, conversational AI, or related technologies.
  • Solid understanding of SaaS architecture, APIs, and enterprise technology stacks.
  • Exceptional client-facing skills in discovery, presentation, and solution storytelling.
  • Strong commercial acumen and understanding of the sales process.
  • Ability to think on your feet under pressure and turn complex questions into clear answers.
  • Willingness to travel within the European region as needed.
  • Experience with AWS Connect, Genesys Cloud, NICE CXone, or RingCentral contact center platforms is preferred.
  • Knowledge of networking protocols such as MPLS/VPN and telephony protocols such as SIP is preferred.
  • Familiarity with SAP, Microsoft, or other enterprise ecosystem integrations is preferred.
  • Experience navigating enterprise sales cycles in the DACH market is preferred.
  • Additional European languages, especially Greek, are a bonus.
  • Domain expertise in a specific industry vertical is preferred.

Benefits

  • Fixed compensation.
  • Long-term employment.
  • Vacation days.
  • Professional growth support through courses and training.
  • Opportunity to work on cutting-edge technology products with global impact.
  • A collaborative and fun team environment.
  • Apple gear provided.
  • Equal opportunity employer with a diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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