Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services

Information Technology

251-1K (360)

Founded 2002

$20M raised

27 open positions

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IT Support Administrator

1 month ago

Mexico, Argentina, Costa Rica

Full-time

Mid Level

Customer Support

Customer and Technical Support

Linux macOS

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Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services

251-1K

Founded 2002

$20M raised

View All Jobs 27

Description

Administer identity and access management tasks such as user account creation, access provisioning, SSO configuration, and access reviews.
Manage SaaS application administration for tools including Google Workspace, Microsoft 365, Okta, and collaboration platforms.
Resolve escalated IT support requests and handle complex hardware and software troubleshooting.
Monitor system health, apply patches, and ensure endpoint compliance with security policies.
Manage the IT asset lifecycle, including procurement tracking, provisioning, maintenance, and disposal.
Design and maintain runbooks, onboarding and offboarding procedures, and knowledge base articles.
Support IT security audits and help collect compliance evidence.
Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.
Maintain accurate IT documentation and contribute to IT operations workflow improvements.

Requirements

3–5 years of IT administration or systems administration experience.
Strong knowledge of identity management platforms such as Okta, Azure AD, or Google Workspace.
Experience with MDM/EMM solutions such as Jamf or Intune for enterprise device management.
Proficiency in Windows and macOS administration; basic Linux skills are advantageous.
Familiarity with IT security frameworks, endpoint protection, and patch management.
Experience with IT service management (ITSM) tools and ITIL processes.
Strong attention to detail in systems configuration and documentation.
Good communication skills for both technical peers and end-user audiences.
Organised and process-driven, with the ability to manage multiple systems responsibilities concurrently.
Bachelor's degree in Information Technology, Computer Science, or a related field.
ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications are nice to have.

Benefits

Fixed compensation.
Long-term employment.
Vacation days.
Professional development support, including courses and training.
Opportunity to work on cutting-edge technology products with global impact.
A team of proficient and fun-to-work-with colleagues.
Apple gear provided.
Equal opportunity employer with a diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

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