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Conversational UX Specialist

2 months, 2 weeks ago
Greece
Full-time
Mid Level
Product Designer (UI/UX)
Artificial Intelligence and Machine Learning
Copywriting Generative AI NLP UX Design
Apply Now
Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised
View All Jobs 31

Description

  • Design scalable, modular, and maintainable conversational flows.
  • Translate business needs into user-centric conversational design solutions.
  • Present design concepts to business stakeholders and advocate for user-first principles.
  • Partner with delivery teams to ensure solutions are technically viable.
  • Document design decisions, conversational systems, and user flows.
  • Benchmark core KPIs across features, services, and industry verticals.
  • Analyze conversational designs and interaction data to identify broken processes.
  • Propose and implement fixes to improve bot performance and user satisfaction.
  • Drive continuous optimization of conversational experiences through data insights.
  • Stay current on conversational AI design trends, best practices, and principles.

Requirements

  • Bachelor's degree in Linguistics, Computer Science, UX Design, Psychology, or equivalent professional experience.
  • Proven experience in UX design and/or requirements analysis, design, and optimization of Conversational AI systems.
  • Strong understanding of conversational UX principles and best practices.
  • Copywriting proficiency for clear, engaging, and natural dialogue in conversational interfaces.
  • Excellent spoken and written English.
  • Strong communication skills and experience in customer-facing roles.
  • Passion for user experience, strong design sensibilities, and empathy for end users.
  • Analytical and creative thinking, with ambition, enthusiasm, and a growth mindset.
  • Meticulous attention to detail and ability to deliver high-quality work under tight deadlines.
  • Highly organized and comfortable working independently or collaboratively in a fully remote, digital-first environment.
  • Hands-on experience designing UX for AI-driven bots, including chatbots and voicebots, or familiarity with Generative AI solutions (preferred).
  • Experience with conversational automated dialogue systems and production-level NLU/NLP knowledge is a strong plus.
  • Proficiency in Spanish, French, and/or German (preferred).

Benefits

  • Fixed compensation.
  • Long-term employment with vacation days.
  • Professional development support, including courses and training.
  • Opportunity to work on cutting-edge technology products with global impact.
  • Supportive, fun-to-work-with colleagues.
  • Apple gear provided.

Interested in this position?

Apply directly on the company website

Apply Now

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