Client Services Director

2 weeks, 4 days ago
Full-time
Lead
Customer and Technical Support
Nucleus Global

Nucleus Global

Nucleus Global specializes in providing comprehensive medical communications services, including compliant events, publications, and digital programs, to support the marketing and medical affairs teams of leading healthcare and pharmaceutical brands wo...

Media
51-250
Founded 1992

Description

  • Lead the strategic direction and day-to-day oversight of a key global client account.
  • Serve as a trusted advisor to senior client stakeholders and manage complex business conversations.
  • Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to deliver integrated scientific communications programs.
  • Oversee account financial performance, including forecasting, budgeting, profitability, and resource planning.
  • Identify and pursue opportunities for organic growth and expansion of the client partnership.
  • Lead, coach, and develop Client Services team members.
  • Improve delivery processes and drive operational excellence across the account.
  • Support business development through proposals, strategic planning, and pitches.
  • Collaborate with senior leadership on broader business initiatives and resource planning.
  • Stay current on industry trends including Medical Affairs, publications, AI, and omnichannel engagement.

Requirements

  • Extensive Client Services experience within a medical communications agency.
  • Significant experience supporting Medical Affairs and/or Publications accounts.
  • Proven ability to build trusted relationships with senior pharmaceutical clients.
  • Experience leading complex, integrated scientific communications programs.
  • Strong commercial and financial acumen with experience managing budgets, forecasting, profitability, and organic growth.
  • Experience leading, coaching, and developing high-performing Client Services teams.
  • Experience collaborating across multidisciplinary functions.
  • Excellent strategic thinking, communication, and stakeholder management skills.
  • Confidence to influence, solve problems, and lead through complexity.
  • Experience supporting business development activities, including proposals, pitches, and growing existing client partnerships.

Benefits

  • Health coverage.
  • 401(k) matching.
  • PTO.
  • Flexible working options.
  • Friendly and informal working environment.
  • Friday socials, regular wellbeing weeks, and Town Hall events.
  • Career and personal development opportunities, including transfer opportunities across global offices.
  • Base salary of $145,000 to $185,000 USD.

Interested in this position?

Apply directly on the company website

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