AI Engineer & Support Lead - Talent Connection

2 hours, 29 minutes ago
Full-time
Lead
Software Development
Nortal

Nortal

Nortal specializes in digital transformation by leveraging data-driven technology and strategic change management to create seamless processes for governments, businesses, and healthcare sectors across Europe, the Middle East, and Africa.

Internet Software & Services
251-1K
Founded 2000
$19M raised

Description

  • Own day-to-day support for AI platforms including Langdock, Gemini, and internal tools, from onboarding through vendor escalations.
  • Monitor platform health and adoption while maintaining runbooks and documentation.
  • Build and own custom integrations, Slackbots, and AI agents connecting tools to internal content and workflows.
  • Ensure production reliability through monitoring and evaluation.
  • Manage incoming AI use-case requests by scoping, prioritizing, routing, and communicating with stakeholders.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Hands-on experience building LLM-powered applications, agents, and RAG or knowledge-base systems.
  • Experience with prompt design, tool or function calling, and API integrations.
  • Power-user experience with Claude Code or equivalent agentic coding tools on shipped work.
  • Strong engineering skills in Python and/or JavaScript/TypeScript, REST APIs, cloud services, and webhooks.
  • Experience building and operating Slack applications or bots using the Slack API, event subscriptions, and bot deployment.
  • Strong project management, communication, prioritization, and documentation skills.
  • Ability to work independently across support and development work.
  • Advanced English proficiency for working with U.S. clients.

Benefits

  • Competitive USD salary.
  • Fully remote work in LATAM with access to coworking spaces.
  • Paid time off at full salary according to local regulations.
  • National holidays and sick leave.
  • Annual refundable health and well-being credit.
  • Paid day off for your birthday.
  • Autonomous work environment without micromanagement.

Interested in this position?

Apply directly on the company website

Apply Now

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