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Chat & Community Support Specialist

1 hour, 49 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
NoGigiddy

NoGigiddy

NoGigiddy is the ultimate on-demand gig platform connecting workers to multiple gig opportunities, offering flexibility and empowerment in the gig economy.

Professional Services
1-10
View All Jobs 30

Description

  • Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets.
  • Monitor and respond to user posts in community spaces, including Discord, Facebook Group, and social comments.
  • Resolve common issues such as offer questions, account issues, and navigation help with accuracy and warmth.
  • Escalate complex or sensitive issues to the appropriate team with complete documentation.
  • Contribute to the help center knowledge base.
  • Flag trends in user issues or feedback to the product and content teams.
  • Maintain a consistent tone and quality across all support touchpoints.

Requirements

  • No degree required.
  • Fast, accurate typing for high-volume live chat support.
  • Excellent written communication with a clear and empathetic style.
  • Ability to handle multiple conversations simultaneously without dropping quality.
  • Patient and calm when dealing with frustrated users and de-escalation situations.
  • Familiarity with support or chat tools such as Intercom, Zendesk, or Crisp is a plus.

Benefits

  • Hourly pay of $15–$21/hr.
  • Fully remote work.
  • Flexible scheduling across support windows.
  • Paid training on the platform and support tools.
  • Access to the full NoGigiddy earning opportunity network.
  • Equal Opportunity Employer status with a commitment to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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