Correspondence Specialist II, Quality Relations

10 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Nightingale College

Nightingale College

Nightingale College is a proprietary post-secondary institution dedicated to providing accredited nursing education programs. With a focus on excellence, integrity, and continuous improvement, the College offers Associate and Bachelor's Degree of Nursi...

Education Services
51-250
Founded 2010

Description

  • Manage assigned inboxes and respond to inquiries within established service levels.
  • Categorize, prioritize, resolve, and appropriately escalate learner inquiries.
  • Draft, edit, and send professional communications to learners, faculty, and stakeholders.
  • Maintain accurate tracking and documentation in CRM, SIS, and communication tools.
  • Identify recurring inquiry patterns and recommend process improvements.
  • Collaborate with peers and departments to resolve complex or multi-step issues.
  • Support overflow and shared inbox operations as needed.
  • Assist with pre- and post-semester learner communication projects.

Requirements

  • Associate degree required; bachelor’s degree preferred, or equivalent experience.
  • 1–2 years of experience in learner support, customer service, or operations.
  • Strong written communication skills.
  • Ability to multitask in a high-volume environment while maintaining accuracy and professionalism.
  • Experience with CRM or ticketing systems preferred.
  • Successful completion of a background check and drug screen.
  • Ability to attend required New Collaborator Orientation in Salt Lake City, Utah.

Benefits

  • Budgeted hiring range of $31.50–$34.50 USD.
  • Travel, lodging, and other accommodations covered for New Collaborator Orientation in Salt Lake City.
  • Professional development and higher-education opportunities.
  • Work-life integration support.
  • Equal opportunity and diversity-focused workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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