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Product/Application Support Specialist

3 weeks, 1 day ago
India
Full-time
Mid Level
Customer Support
Technical Writing and Documentation
Apply Now
WIN Home Inspection

WIN Home Inspection

WIN Home Inspection is a trusted leader in home inspection services, providing essential insights for homeowners and real estate professionals to ensure safety and peace of mind.

Real Estate
251-1K
Founded 1993
View All Jobs 4

Description

  • Develop subject-matter expertise across WIN’s cloud applications, websites, and internal platforms.
  • Answer product questions, explain features, and help users navigate and use applications effectively.
  • Troubleshoot issues, identify root causes, and provide timely resolutions.
  • Configure cloud-based applications and settings according to user and business requirements.
  • Manage and prioritize support requests through the ticketing system.
  • Use AI and productivity tools to research issues, summarize information, and improve support efficiency.
  • Identify recurring issues and user pain points and recommend product, process, and support improvements.
  • Create and maintain product guides, FAQs, troubleshooting instructions, and knowledge-base articles.
  • Support product releases by testing user scenarios, updating documentation, and helping users adopt new functionality.
  • Collaborate with Product, Engineering, Operations, and other teams to escalate issues and share user feedback.

Requirements

  • 2–5 years of experience in Product Support, Application Support, SaaS Support, Technical Support, or a similar role.
  • Experience supporting cloud-based business applications and understanding software products and business workflows.
  • Hands-on experience with ticketing, help desk, CRM, or knowledge-management platforms.
  • Experience using AI tools such as ChatGPT, Copilot, Gemini, or similar tools for research, documentation, and work management.
  • Strong analytical, troubleshooting, and systematic problem-solving skills.
  • Strong user empathy and ability to explain complex concepts in clear, simple language.
  • Excellent written and verbal English communication skills.
  • Ability to create structured product documentation, FAQs, and knowledge-base content.
  • Strong attention to detail, responsiveness, and ability to manage multiple priorities.
  • Willingness to work rotational shifts supporting users across time zones.
  • Curiosity, adaptability, ownership, integrity, and willingness to experiment with new technologies.

Benefits

  • Flexible remote work options.
  • Top-notch compensation.
  • Strong personal and professional development opportunities.
  • Inclusive, collaborative, and respectful culture.
  • Opportunities to contribute to AI-driven innovation at an established, growing company.

Interested in this position?

Apply directly on the company website

Apply Now

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