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Product Support Engineer

3 days, 18 hours ago
Australia
Full-time
Mid Level
Technical Support Engineer
Software Development
Linux System Design
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 28

Description

  • Act as the initial point of contact for customer technical issues, providing timely and effective assistance.
  • Diagnose and troubleshoot software and system problems, identify root causes, and implement solutions.
  • Escalate complex or unresolved issues to higher-level support or engineering teams with clear context and documentation.
  • Track, document, and route issues to the appropriate teams and maintain thorough records of customer interactions, resolutions, and follow-ups.
  • Guide and educate customers through step-by-step troubleshooting and product usage with professionalism and empathy.
  • Collaborate closely with developers and engineering to resolve recurring technical issues and improve product functionality.
  • Develop, maintain, and improve internal support tools and processes to increase support efficiency and customer experience.
  • Continuously expand product and process knowledge and contribute to help desk procedure improvements.
  • Provide education and training to customers on the use of products and services.

Requirements

  • 3+ years of experience as a Product Support Engineer or in a similar technical support role.
  • Hands-on experience with Windows and Linux operating systems.
  • Solid understanding of computer systems, software, and technical products.
  • Familiarity with software development concepts, databases, and system design.
  • Experience with cloud-based technologies and familiarity with basic programming languages.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Ability to deliver clear, step-by-step technical assistance in both written and verbal formats.
  • Customer-centric mindset with knowledge of customer service best practices and a proactive, solutions-driven approach.
  • Outgoing, approachable personality and ability to thrive in a collaborative, social team environment.
  • Ability to document and maintain accurate technical procedures and support records.

Benefits

  • Remote work (listed as #LI-Remote)

Interested in this position?

Apply directly on the company website

Apply Now

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