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Manager, Professional Services, AI, CX

4 months, 1 week ago
United States
Full-time
Lead
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Machine Learning MLOps
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Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 14

Description

  • Serve as the primary executive-facing PMO leader for AI programs.
  • Translate client business objectives into AI roadmaps, OKRs, and KPIs.
  • Present portfolio status, risks, options, and value realization to client executives.
  • Lead steering committees, Quarterly Business Reviews, and executive communications.
  • Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates.
  • Run portfolio intake, prioritization, funding, and benefits tracking.
  • Implement AI-augmented reporting, dashboards, and risk sensing.
  • Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption.
  • Ensure alignment to responsible AI principles and compliance.
  • Partner with Data/ML Engineering, MLOps, Security, and business stakeholders.
  • Lead, mentor, and coach PMs, TPMs, and analysts.
  • Manage staffing, workload balancing, and performance.

Requirements

  • Bachelor’s degree in a technical or business field, or equivalent work experience; MBA preferred.
  • 7–10+ years of experience in program or project management.
  • 3+ years of experience managing AI/ML initiatives.
  • Proven people leadership experience managing and coaching direct reports.
  • Experience delivering complex, client-facing AI programs.
  • Strong understanding of AI/ML concepts, data governance, and MLOps.
  • Excellent executive communication and stakeholder leadership skills.
  • PMP certification.
  • Experience with responsible AI practices and compliance (preferred).

Benefits

  • Opportunity to join a global, market-leading company in a fast-paced, collaborative, and creative environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Work on high-impact, innovation-focused AI and digital initiatives at scale.
  • Equal opportunity employer with consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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