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Lead Client Services Project Manager

1 hour, 46 minutes ago
United States
Full-time
Lead
Project Manager
Project and Program Management
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 138

Description

  • Develop and maintain the integrated project plan across all XSE lifecycle phases.
  • Own scope, schedule, budget, and resource planning for client implementations.
  • Establish and maintain RAID logs covering risks, assumptions, issues, and dependencies.
  • Define and manage the communication plan, including weekly status updates, steering committees, and executive reporting.
  • Drive day-to-day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams.
  • Track progress against milestones and proactively manage schedule slippage.
  • Coordinate cross-functional dependencies across Professional Services, DevOps, AppOps, Product, and the client.
  • Serve as the single point of accountability for delivery outcomes.
  • Manage scope changes through formal change request and change order processes.
  • Own project financial tracking, including forecasting, burn tracking, margin awareness, and invoicing alignment.
  • Escalate risks that affect scope, timeline, or commercials early and transparently.
  • Coordinate go-live activities and manage UAT issues through closure.

Requirements

  • 8–12+ years of experience in enterprise software or SaaS project management.
  • Strong experience delivering Professional Services implementations.
  • Proven ownership of scope, schedule, budget, RAID, and governance.
  • Experience managing multiple complex, multi-stream, client-facing programs.
  • Excellent stakeholder management and executive communication skills.
  • Hands-on experience with change control and financial tracking.
  • Proven ability to identify, structure, prioritize, and resolve complex delivery problems across technology, data, and client domains.
  • Strong experience managing high-severity delivery issues, including root-cause analysis, corrective action planning, and executive escalation.
  • Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology is preferred.
  • Exposure to cloud-based enterprise platforms is preferred.
  • Experience in the service industry is preferred.
  • PMP, PRINCE2, PMI, or equivalent certification is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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