Associate Project Manager-Strategic Projects, Flights Team, Customer Experience Group

55 minutes ago
Full-time
Mid Level
Project and Program Management
Agoda

Agoda

Agoda is an online travel agency that specializes in providing a vast selection of accommodation options worldwide, ensuring customers access to competitive pricing and a user-friendly booking experience.

Consumer Services
10K-50K
Founded 2005

Description

  • Take full ownership of Customer Experience Group business areas and ensure seamless day-to-day operations.
  • Continuously improve processes, tools, and ways of working across assigned areas.
  • Structure, analyze, and solve problems using data and collaboration to identify opportunities and propose solutions.
  • Lead end-to-end project execution with multiple stakeholders across support operations, product management, and project management teams.
  • Act as a subject matter expert for assigned business areas and advise other teams on new initiatives.
  • Work with cross-functional teams to launch innovative solutions and support implementation of new initiatives.
  • Oversee project progress, evaluate outcomes, gather feedback, and drive continuous improvement.
  • Support customer satisfaction strategy, tactics, and service improvements for Agoda customers.

Requirements

  • At least 3 years of work experience in project management, strategy, consulting, or investment banking.
  • Background in Engineering or Business-related studies.
  • Proven track record of managing complex projects with multiple stakeholders.
  • Strong analytical skills and comfort working with numbers, analysis structures, and complex calculations.
  • Excellent organizational skills and the ability to operate independently.
  • Strong verbal and written English communication skills with the ability to adjust communication style by audience and seniority.
  • Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
  • Team player with a collaborative mindset.
  • Professional experience with Microsoft Office tools such as Excel, Word, and PowerPoint.
  • SQL and Tableau skills are useful or preferred.

Interested in this position?

Apply directly on the company website

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