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Forward Deployed Engineer

1 hour ago
United States
Full-time
Lead
AI Engineer
Software Development
Go LLM React TypeScript
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 133

Description

  • Architect and deliver production-ready conversational AI agents for enterprise use cases.
  • Own the full AI agent lifecycle from early pilot through launch and ongoing refinement.
  • Develop agentic systems that improve outcomes such as retention and churn reduction.
  • Build agents that handle complex, integrated customer interactions across CX use cases.
  • Design reusable agent frameworks tailored to different industries.
  • Collaborate with enterprise decision-makers to solve their highest-priority challenges.
  • Drive design partnerships on new product directions, including agent architectures and self-service features.
  • Push integration of emerging voice models into enterprise-grade deployments.
  • Set standards for how AI agents are built, evaluated, and improved in live production environments.
  • Feed field learnings back into the platform, tools, and product roadmap.

Requirements

  • Hands-on experience building and operating end-to-end production systems at scale.
  • A strong builder mentality with high personal agency and a bias toward shipping solutions.
  • Startup founder or early engineer experience is highly valued.
  • Proven technical problem-solving ability in rapidly shifting, loosely defined environments.
  • Experience developing or operating AI/LLM-powered systems in production is a major plus.
  • Working knowledge of AI agent tooling, including evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
  • Familiarity with React, TypeScript, and/or Go is an advantage.
  • Comfort working face-to-face with customers to understand problems and deliver practical solutions.
  • Prior experience in customer-facing or externally led technical roles is a plus.
  • Clear, direct communication skills with the ability to persuade both engineers and executives.
  • Comfort operating in ambiguity and making progress without complete clarity.
  • Ability to balance competing priorities and drive alignment across technical and business teams.

Benefits

  • Work on production AI agents at meaningful scale rather than research prototypes.
  • Collaborate with leaders at globally recognized enterprises and high-growth startups.
  • Directly influence NiCE’s AI agent platform through the problems you solve.
  • Enjoy genuine autonomy and end-to-end ownership across the agent lifecycle.
  • Work with the latest models, infrastructure, and research in AI agent development.
  • NiCE is an equal opportunity employer.
  • NiCE software is used by 25,000+ global businesses, including 85 of the Fortune 100, providing exposure to a large-scale enterprise environment.

Interested in this position?

Apply directly on the company website

Apply Now

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