Forward Deployed Engineer

18 hours, 2 minutes ago
Full-time
Senior
Software Development
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960

Description

  • Architect and deliver production-ready conversational AI agents for live, scalable deployments across sectors such as financial services, healthcare, and commerce.
  • Own the entire AI agent lifecycle from early pilot through launch and ongoing refinement and optimization.
  • Develop agentic systems that measurably outperform human operators on metrics like retention and churn reduction.
  • Design and build agents that handle nuanced, integrated customer interactions across a range of CX-transforming use cases.
  • Create reusable agent frameworks and patterns tailored to the demands of different industries.
  • Drive design partnerships and influence new product directions, including agent architectures, self-service features, and generative development workflows.
  • Integrate and pioneer emerging voice models into enterprise-grade deployments.
  • Collaborate directly with decision-makers at leading enterprises to define high-priority problems and deliver practical solutions.
  • Capture field patterns and problems to inform the evolution of the platform, tools, and product roadmap.
  • Set standards and processes for how AI agents are constructed, evaluated, and improved in live production settings.

Requirements

  • Hands-on experience building and operating end-to-end production systems at scale.
  • Demonstrated builder mentality with high personal agency and a bias for finding solutions and shipping them.
  • Startup founder or early-engineer experience is highly valued and helpful for understanding tradeoffs between speed, quality, and ownership.
  • Proven technical problem-solving ability in rapidly shifting, loosely defined environments.
  • Experience developing or operating AI/LLM-powered systems in production is a major plus.
  • Working knowledge of current AI agent tooling including evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
  • Familiarity with React, TypeScript, and/or Go is an advantage.
  • Prior customer-facing or externally-led technical roles and comfort working face-to-face with customers are a plus.
  • Strong communicator who can persuasively engage both engineers and executives and drive alignment across technical and business teams.
  • Comfortable operating in ambiguity and making forward progress without complete clarity.

Benefits

  • Opportunity to build AI agents that run in production at meaningful scale rather than research prototypes.
  • Work directly with leaders at globally recognized enterprises and high-growth startups.
  • Direct influence on NiCE’s AI agent platform and product direction based on real customer problems.
  • Genuine autonomy and end-to-end ownership across the agent lifecycle.
  • Access to the latest models, infrastructure, and research while working at the cutting edge of AI agent development.

Interested in this position?

Apply directly on the company website

Apply Now

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