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Forward Deployed Engineer

4 months, 1 week ago
Australia
Full-time
Senior
AI Engineer
Software Development
Go React TypeScript
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 14

Description

  • Design, build, and deploy AI-driven customer engagement solutions using NiCE’s digital and AI portfolio.
  • Develop production-ready conversational AI agents for large-scale enterprise environments.
  • Own the full AI agent lifecycle from pilot and prototyping through launch and ongoing refinement.
  • Translate complex customer business problems into intelligent automation solutions.
  • Work directly with customers and internal stakeholders to shape solution architecture and delivery.
  • Build reusable agent frameworks and integrate AI agents with enterprise systems, APIs, and other platforms.
  • Develop and operate agentic systems that improve customer retention, churn reduction, and self-service experiences.
  • Collaborate on new product directions, including agent architectures, self-service features, and generative development workflows.
  • Evaluate, improve, and operationalize AI agents in live production settings.
  • Feed field learnings back into the platform, tools, and product roadmap.

Requirements

  • Hands-on experience building and operating end-to-end production systems at scale.
  • Strong builder mentality with high personal agency and a bias toward shipping solutions.
  • Startup founder or early engineer experience is highly valued.
  • Proven technical problem-solving ability in rapidly changing, loosely defined environments.
  • Experience developing or operating AI/LLM-powered systems in production is a major plus.
  • Working knowledge of AI agent tooling, including evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
  • Familiarity with React, TypeScript, and/or Go is an advantage.
  • Comfort working face-to-face with customers to understand problems and deliver practical solutions.
  • Prior experience in customer-facing or externally led technical roles is a plus.
  • Clear, direct communication skills with the ability to work effectively with both engineers and executives.

Benefits

  • Work on AI agents that run in production at meaningful scale.
  • Collaborate directly with leaders at globally recognized enterprises and high-growth startups.
  • Influence the direction of NiCE’s AI agent platform through the problems you solve.
  • Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
  • Work with cutting-edge AI agent development tools, latest models, infrastructure, and research.

Interested in this position?

Apply directly on the company website

Apply Now

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