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CX Outbound Solution Engineer

1 day, 18 hours ago
United States
Full-time
Senior
AI Engineer
Artificial Intelligence and Machine Learning
CRM Machine Learning
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 28

Description

  • Collaborate with sales and product teams to translate customer requirements into AI and CCaaS solution architectures.
  • Design and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence.
  • Design AI flows using low-code/no-code tools, vibe coding, and scripting approaches.
  • Present technical solutions to both technical and non-technical stakeholders.
  • Lead proof-of-value and pilot implementations focused on outbound use cases.
  • Support integrations between CCaaS platforms and CRM, telephony, and campaign management tools.
  • Apply knowledge of conversational AI and virtual agent solutions in outbound environments.
  • Advise on outbound operational strategies and regulatory considerations during solution design.

Requirements

  • Deep understanding of outbound contact center orchestration, including predictive, preview, and progressive dialing modes.
  • Familiarity with outbound compliance frameworks such as OFCOM, FDCPA, CFPB, and TCPA.
  • Prior hands-on experience in contact center operations, ideally in outbound environments.
  • Experience with CCaaS platforms such as NiCE, Genesys, Five9, Alvaria, TCN, or similar.
  • Understanding of how AI/ML can enhance outbound operations, such as call outcome prediction and agent coaching.
  • Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
  • Strong communication skills to explain technical and regulatory concepts to diverse stakeholders.
  • Understanding of responsible and ethical AI use in outbound contexts, including consent and fairness.
  • Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field (preferred).
  • At least 2 years of experience in technical pre-sales or outbound contact center work (preferred).
  • Experience with outbound CCaaS deployments, compliance-driven workflows, or consulting engagements (preferred).

Benefits

  • Fast-paced, collaborative, and creative global work environment.
  • Opportunity to join a market-leading company with strong internal career growth paths.
  • Work for an organization recognized for innovation in AI, cloud, and digital.
  • Exposure to a large-scale business serving 25,000+ global customers.
  • Equal opportunity employer commitment with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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