RemoteLeaf Logo
Log in Sign up

Product Support Specialist

32 minutes ago
India
Full-time
Mid Level
Customer Support
Technical Writing and Documentation
Apply Now
WIN Home Inspection

WIN Home Inspection

WIN Home Inspection is a trusted leader in home inspection services, providing essential insights for homeowners and real estate professionals to ensure safety and peace of mind.

Real Estate
251-1K
Founded 1993
View All Jobs 7

Description

  • Develop subject-matter expertise across WIN’s cloud applications, websites, and internal platforms.
  • Answer product questions, explain features, and help users navigate and use applications effectively.
  • Troubleshoot application issues, identify root causes, and provide timely resolutions.
  • Configure cloud applications and product settings based on user and business requirements.
  • Manage and prioritize support requests through the ticketing system.
  • Use AI and productivity tools to research issues, summarize information, and improve support efficiency.
  • Identify recurring issues and recommend product, process, and support-resource improvements.
  • Create and maintain product guides, FAQs, troubleshooting instructions, and knowledge-base articles.
  • Support product releases by testing user scenarios, updating documentation, and assisting adoption.
  • Collaborate with Product, Engineering, Operations, and other teams to escalate issues and share user feedback.

Requirements

  • 2–5 years of experience in Product Support, Application Support, SaaS Support, Technical Support, or a similar role.
  • Experience supporting cloud-based business applications and understanding software workflows.
  • Hands-on experience with ticketing, help desk, CRM, or knowledge-management platforms.
  • Experience using AI tools such as ChatGPT, Copilot, Gemini, or similar tools for research and documentation.
  • Strong analytical, troubleshooting, and systematic problem-solving skills.
  • Strong user empathy and the ability to explain complex concepts clearly in English.
  • Ability to create structured product documentation, FAQs, and knowledge-base content.
  • Strong attention to detail, responsiveness, and ability to manage competing priorities.
  • Availability to work rotational shifts supporting users across time zones.
  • High integrity, ownership mindset, positive attitude, and willingness to learn new technologies.

Benefits

  • 100% remote work flexibility.
  • Inclusive and collaborative culture.
  • Opportunity to work with India-based and US-based teams.
  • Strong focus on learning, ownership, and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Part-Time Remote Client Care Representative

AO Garcia Agency Insurance

Remote team member helping families understand and establish protection options through a structured, purpose-driven process.

United States Part-time Mid Level Customer Support
1 hour, 17 minutes ago
A

Virtual Client Services Associate

AO Garcia Agency Insurance

Remote team member helping families understand and establish protection options through a structured, supportive process.

United States Full-time Entry Level Customer Support
1 hour, 17 minutes ago
A

Remote Member Account Specialist

AO Garcia Agency Insurance

Remote team role helping families understand and establish protection options through a structured, ethical process.

United States Mid Level Customer Support
1 hour, 17 minutes ago
A

Remote Policyholder Care Coordinator

AO Garcia Agency Insurance

Remote team role helping families understand and establish protection options through a structured, values-driven process.

United States Mid Level Customer Support
1 hour, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers