Technology Trainer – Anthropic Enablement-Western US

2 hours, 58 minutes ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Design and continuously improve foundational 101 and advanced 201 curricula covering Claude, the Anthropic API, prompting, and integration patterns.
  • Create enablement assets including slide decks, hands-on labs, quick-reference guides, assessments, and recorded content.
  • Deliver live virtual and in-person training to business users, developers, solution architects, partners, and clients.
  • Demonstrate Claude, APIs, prompting techniques, and integration patterns while answering technical questions.
  • Provide office hours and follow-up technical support after formal training sessions.
  • Own NewRocket’s Anthropic certification program, including assessments, tracking, and program reporting.
  • Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps.
  • Gather learner feedback and improve content quality, pacing, and delivery formats.
  • Travel to client sites, offsites, and events as needed, estimated at up to 30%.

Requirements

  • 3+ years of experience in technical training, enablement, solutions engineering, developer advocacy, or a related customer-facing technical role.
  • Strong understanding of APIs and integrations, with hands-on experience using Claude or comparable LLM platforms.
  • Experience designing and delivering tiered training curricula for technical and non-technical audiences.
  • Excellent presentation and facilitation skills in virtual and in-person settings.
  • Strong instructional design skills focused on learner retention and behavior change.
  • Anthropic Certified Trainer credential or willingness to obtain it within the first 90 days.
  • Clear written and verbal communication and strong cross-functional collaboration skills.
  • Experience training on AI/ML products, developer platforms, or enterprise SaaS tools preferred.
  • Experience with ADDIE or adult-learning methodologies preferred.
  • Experience with certification or LMS programs, software engineering, data science, solutions architecture, or ServiceNow AI Agents preferred.

Benefits

  • Travel opportunity for client sites, offsites, and industry events.
  • Professional growth support within a global ServiceNow and Anthropic partner.
  • Inclusive workplace committed to diversity, respect, and equal opportunity.
  • Disability accommodations available through NewRocket Human Resources.

Interested in this position?

Apply directly on the company website

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