ServiceNow Senior Software Engineer - ITAM

1 hour, 10 minutes ago
Senior
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
501-1000
Founded 2016

Description

  • Lead, coach, and mentor Software Engineers delivering professional services projects.
  • Develop and implement ServiceNow customizations based on functional and technical requirements.
  • Perform advanced troubleshooting and root-cause analysis for ServiceNow platform issues.
  • Troubleshoot ITSM, HAM, SAM, portal, and other ServiceNow module issues, including integrations.
  • Support and maintain ServiceNow modules and integrations with external systems.
  • Collaborate with stakeholders and end users to gather requirements and deliver ServiceNow solutions.
  • Participate in platform upgrades, cloning, patching, performance optimization, and deployments.
  • Ensure ServiceNow development and configuration follow leading practices and internal code standards.
  • Document technical solutions, workflows, and issue resolutions.

Requirements

  • Experience with ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM).
  • Certified ServiceNow System Administrator (CSA).
  • Certified Application Developer (CAD) or Certified Implementation Specialist – ITSM (CIS-ITSM).
  • Experience troubleshooting ServiceNow ITSM, HAM, SAM, portal, and integration issues.
  • Knowledge of ServiceNow development, configuration, and platform best practices.
  • Experience supporting ServiceNow integrations with external systems.
  • Experience with ServiceNow upgrades, cloning, patching, deployment, and performance optimization.
  • Experience with additional ServiceNow modules such as HRSD, SPM, CMDB, IRM, SecOps, or BCM is preferred.
  • Ability to lead, coach, and mentor Software Engineers.

Benefits

  • Official ServiceNow training and support to earn multiple certifications.
  • Guidance and clear expectations for success on complex customer projects.
  • Professional growth opportunities for individuals and teams.
  • Collaborative, inclusive workplace that values diversity and individual perspectives.
  • Emphasis on healthy work-life balance.

Interested in this position?

Apply directly on the company website

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