ServiceNow Project Manager

33 minutes ago
Full-time
Lead
Project and Program Management
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Serve as the intermediary between business and technical teams on ServiceNow projects.
  • Define project scope, objectives, communication plans, stages, and schedules.
  • Assign resources and manage timelines, milestones, and deliverables.
  • Lead internal crew meetings and customer meetings.
  • Oversee project execution, budget, forecasts, schedule, and scope.
  • Identify, assess, and mitigate risks, dependencies, and escalations.
  • Prepare and deliver project status reports for internal and client audiences.
  • Build trust-based client relationships and align work to client expectations and SLAs.
  • Provide coaching, mentoring, and cross-training to team members.
  • Support managed services delivery and continuous improvement efforts.

Requirements

  • 8+ years of business-related experience, including at least 7 years in technology project/program management.
  • Highly desired experience with Agile project management principles.
  • Experience in strategic planning, resource allocation, and schedule reporting for milestones and deliverables.
  • Demonstrated ability to manage projects through full execution while meeting scope, budget, and timeline targets.
  • Experience evaluating project economics, cost-benefit, and return-on-investment considerations.
  • Broad understanding of ServiceNow domain areas.
  • Strong written and verbal communication skills.
  • Strong facilitation, attention to detail, risk assessment, and team leadership skills.
  • Comfortable working in a matrixed organization and in ambiguity and change.
  • Bachelor's degree in Business Management or a related field.
  • PMP certification.
  • Agile/Scrum certifications preferred.
  • ServiceNow experience preferred.
  • Ability to complete ServiceNow competency certifications and module accreditations.

Benefits

  • Commitment to a diverse and inclusive workplace.
  • Equal opportunity and affirmative action employer status.
  • Support for professional growth and continued education.
  • Opportunity to work for a global ServiceNow partner recognized with multiple industry awards.

Interested in this position?

Apply directly on the company website

Apply Now

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