ServiceNow AI Engineer

8 hours, 23 minutes ago
Full-time
Mid Level
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Gather system requirements from end users, IT teams, and stakeholders.
  • Design, develop, and deploy AI-driven ServiceNow applications and workflows.
  • Integrate machine learning, NLP, and predictive analytics across ServiceNow modules such as ITSM, ITOM, CSM, and HRSD.
  • Lead, coach, and mentor software engineers delivering customer projects.
  • Manage application development activities including design, coding, testing, debugging, troubleshooting, and documentation.
  • Design custom and product-based ServiceNow solutions and configure REST/SOAP integrations.
  • Develop and validate service maps, impact assessment rules, and event management solutions with technical stakeholders.
  • Promote update sets and data across ServiceNow environments and remediate related production incidents.
  • Coordinate with technical leads to maintain consistent ServiceNow architectural patterns.

Requirements

  • 3–6 years of experience implementing, administering, configuring, or developing ServiceNow across at least two capabilities.
  • Experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and other AI modules.
  • Experience integrating ServiceNow with other platforms using MID Servers and cloud-to-cloud connections.
  • Experience with SOAP, REST, and automated bidirectional web service integrations.
  • Knowledge of data extraction technologies such as JDBC and ODBC, or ETL integrations.
  • Experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
  • Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, and Scripted REST APIs.
  • Bachelor’s or master’s degree in Computer Science, Information Technology, AI/ML, or a related field.
  • Ability to plan strategically, allocate resources, coordinate people, and adapt quickly in a fast-paced environment.
  • Willingness to complete ServiceNow competency certifications and module accreditations; ITIL Foundation, ServiceNow CSA, and CAD are preferred.

Benefits

  • Official ServiceNow training and support toward multiple certifications.
  • Guidance and mentorship on complex customer projects.
  • Inclusive, diverse, and equal-opportunity workplace.
  • Reasonable workplace accommodations available for individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Graduate Software Engineer

Synack 51-250 Professional Services

Synack is hiring a Graduate Software Engineer (AI) to build AI-centric systems that support continuous penetration testing, vulnerability discovery, and threat intelligence on its cybersecurity platform.

Agile Docker Go gRPC Kafka Kubernetes Microservices Penetration Testing Python REST API
8 hours, 9 minutes ago

Staff AI Engineer, Payments Intelligence

Yuno 51-200 Payment Processing Software

Yuno is hiring a remote Staff AI Engineer to lead the architecture and production delivery of agentic AI and intelligence systems that improve global payments for enterprise merchants, banks, and wallets.

Apache Airflow Argo CD AWS CI/CD Databricks Datadog Docker GCP Git GitHub GitHub Actions Go Kafka Kotlin Kubernetes MLflow OpenTelemetry PostgreSQL Prefect Python Redis Snowflake Terraform
8 hours, 23 minutes ago

Senior Gen AI Engineer (Freelancer)

Weekday 11-50 Construction & Engineering

Mid-senior freelance/contract role with a technology, information, and media client, performed remotely from India; the specific position objective is not provided.

8 hours, 23 minutes ago

Platform Engineer - AI Modernisation

Banyan Software 51-250 Internet Software & Services

Technology Leader / Cloud Architect opportunity with TechGrove, Banyan Software’s Chennai-based Centre of Excellence, focused on modernizing legacy platforms and building resilient, cloud-native software systems.

AWS Azure C# CI/CD Docker GCP Generative AI GitHub Actions Grafana Jenkins Kafka Kubernetes Microservices .NET Salesforce Splunk
1 day, 8 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers