Senior Business Process Architect – ITAM, HAM, SAM – ITAM, HAM, SAM

3 hours, 17 minutes ago
Lead
Project and Program Management
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios.
  • Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices.
  • Advise executive stakeholders on business transformation and change management.
  • Oversee Business Process Architects and Business Analysts through direction, mentorship, and quality assurance.
  • Collaborate with Solution and Technical Architects to design scalable implementation strategies.
  • Develop and standardize business process methodologies, playbooks, and frameworks.
  • Represent the organization through thought leadership activities such as webinars, whitepapers, and conferences.
  • Identify and mitigate business and delivery risks early in the engagement lifecycle.
  • Lead special projects across Delivery and Innovation teams to improve delivery capability.
  • Drive continuous improvement through feedback loops, retrospectives, and measurable outcomes.

Requirements

  • 5+ years of hands-on experience implementing ServiceNow ITAM, HAM, and SAM.
  • Mastery of business process architecture principles and service design for ServiceNow.
  • Ability to operate strategically while remaining hands-on when needed.
  • Executive-level communication and stakeholder management skills.
  • Strong leadership and team development skills across distributed, global teams.
  • Experience navigating ambiguity and leading change through influence.
  • Deep understanding of value realization and outcome mapping.
  • Experience aligning business and IT goals in complex enterprise environments.
  • Ability to explain asset optimization strategies to both CFOs and technical teams.
  • Consultative mindset focused on measurable business outcomes and sustainable cost control.

Benefits

  • Flexible, remote-first work culture.
  • Opportunity to work with leading global organizations on high-impact ITAM transformations.
  • Collaboration with cross-disciplinary experts in ITOM, AI, and FinOps.
  • Commitment to a diverse, inclusive, and equal opportunity workplace.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

SAP SF - Solution Architect

Rolling Arrays 251-1K Professional Services

SAP SuccessFactors consulting role responsible for end-to-end module delivery, client workshops, solution design, and team leadership across HRIS implementation projects.

3 hours, 2 minutes ago

Coupa Functional Senior Consultant

CrossCountry 251-1K Professional Services

CrossCountry Consulting is hiring a Functional Senior to lead end-to-end Coupa implementation workstreams for clients in its Coupa practice.

3 hours, 17 minutes ago

Coupa Functional Senior Consultant

CrossCountry 251-1K Professional Services

CrossCountry Consulting is hiring a Functional Senior to lead assigned workstreams on full-lifecycle Coupa implementations for clients across procurement and spend management.

3 hours, 17 minutes ago

SEO Strategist (Consultant)

House Buyers of America 11-50 Real Estate

House Buyers of America is hiring a remote Real Estate Acquisition Consultant to source, evaluate, and close residential property acquisitions while meeting homeowners in person as needed.

3 hours, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers