Consulting Area Delivery Director - Eastern US

2 weeks ago
Full-time
Executive
Project and Program Management
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Oversee delivery quality and customer satisfaction across all Eastern U.S. projects.
  • Serve as a senior escalation point and trusted advisor to client executives.
  • Manage regional delivery forecasting, planning, staffing, utilization, and margin performance.
  • Ensure compliance with delivery methodologies and drive continuous improvement.
  • Guide key projects, resolve issues, and uphold delivery standards.
  • Coordinate sales-to-delivery handoffs, including scope, estimates, and staffing.
  • Partner with sales leaders to expand accounts, secure new logos, and increase bookings.
  • Lead, coach, mentor, hire, and manage the performance of regional delivery teams.
  • Strengthen client relationships and represent the region in company-wide delivery initiatives.
  • Achieve regional KPIs including bookings, revenue, margin, CSAT, and utilization.

Requirements

  • 12+ years of professional services or consulting experience, including 8–12 years in program or project management.
  • 5+ years leading delivery portfolios and large, distributed teams.
  • Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management.
  • Deep experience in consulting, professional services, enterprise delivery, and client account management.
  • Expertise in portfolio, program, and project management methodologies and governance.
  • Understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, cloud platforms, governance, and adoption.
  • Broad knowledge of ServiceNow capabilities, enterprise workflows, integrations, and AI-enabled experiences.
  • Demonstrated ability to build client trust, mitigate risk, and manage services portfolio finances.
  • Excellent leadership, communication, and collaboration skills across multiple time zones.
  • Bachelor’s degree or equivalent required; Agile, PMP, Scrum, or ServiceNow SPM certifications preferred.

Benefits

  • Remote position available across the Eastern United States.
  • Inclusive and diverse workplace with equal opportunity and affirmative action commitments.
  • Disability accommodations available through NewRocket Human Resources.

Interested in this position?

Apply directly on the company website

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