RemoteLeaf Logo
Log in Sign up

Technical Success Manager I

3 hours, 11 minutes ago
Ireland
Full-time
Senior
Technical Account Manager
Customer and Technical Support
AWS Azure GCP Java Kubernetes .NET Node.js PHP Python Ruby SQL
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 39

Description

  • Manage the technical relationship with large enterprise customers and act as their technical champion.
  • Drive customer adoption, platform consumption, and value realization from onboarding through ongoing use.
  • Work alongside customers during onboarding to guide best practices and help achieve committed usage levels.
  • Lead personalized training sessions and create enablement materials such as documentation, videos, and articles.
  • Design and execute Mutual Activity Plans tied to customer outcomes and value milestones.
  • Use customer interactions and data analytics to support business review inputs and identify growth opportunities.
  • Proactively engage with customers to maintain committed consumption levels and mitigate churn risks.
  • Build strong relationships with technical stakeholders and advocate for their needs within New Relic.
  • Support expansion opportunities by partnering with sales and developing business cases using success stories and ROI evidence.
  • Provide reports and dashboards that quantify and communicate value to technical decision-makers.

Requirements

  • Strong technical expertise in Kubernetes.
  • Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform, with certification valued.
  • Experience with observability platforms.
  • Hands-on experience or solid understanding of a programming language or scripting language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL.
  • Proven success in a customer-facing technical role such as Principal Technical Support, Solutions Engineering, or Technical Account Management.
  • Experience in the SaaS or technology sector.
  • Strong verbal and written communication skills for explaining complex technical concepts to technical and non-technical audiences.
  • Ability to build and maintain strong relationships with technical stakeholders.
  • A proactive, solution-oriented approach to customer challenges.
  • Ability to collaborate effectively across sales, product development, and support teams.
  • Visa sponsorship is not available for this position.

Benefits

  • Flexible workforce model with fully office-based, fully remote, or hybrid work options.
  • Inclusive and welcoming work environment that values diverse backgrounds and perspectives.
  • Reasonable accommodation available during the application or recruiting process.
  • Candidates are considered based on qualifications regardless of protected characteristics.
  • Potential consideration for qualified applicants with arrest and conviction records in accordance with applicable law.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Rithum

Technical Account Manager

Rithum Internet Software & Services

Rithum is hiring a Technical Account Manager to support enterprise and strategic clients with technical implementation, optimization, and issue resolution across its e-commerce commerce platform.

United States Full-time Junior Technical Account Manager
$60k-$100k
E-commerce JIRA Salesforce System Design
2 hours, 26 minutes ago
Rithum

Technical Account Manager

Rithum Internet Software & Services

Rithum is seeking a Technical Account Manager to support enterprise and strategic clients by aligning technical solutions, channel implementation, and platform optimization with business objectives.

United States Full-time Junior Technical Account Manager
$60k-$100k
E-commerce JIRA Salesforce System Design
2 hours, 26 minutes ago
Rithum

Technical Account Manager

Rithum Internet Software & Services

Rithum is seeking a Technical Account Manager to support enterprise and strategic commerce clients by aligning technical execution with business goals across implementation, optimization, and ongoing platform success.

United States Full-time Junior Technical Account Manager
$60k-$100k
E-commerce JIRA Salesforce System Design
2 hours, 41 minutes ago
Rithum

Technical Account Manager

Rithum Internet Software & Services

Rithum is hiring a Technical Account Manager to support enterprise and strategic clients with technical guidance, channel implementation, and platform optimization within its e-commerce commerce network.

United States Full-time Junior Technical Account Manager
$60k-$100k
E-commerce JIRA Salesforce System Design
2 hours, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers