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Technical Success Manager I

1 hour, 44 minutes ago
India
Full-time
Senior
Technical Account Manager
Customer and Technical Support
AWS Azure CI/CD GCP Go Java .NET Salesforce
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 56

Description

  • Build and maintain long-term relationships with key customer stakeholders and C-suite executives as the primary technical advocate for assigned accounts.
  • Partner with sales to identify, qualify, and advance expansion opportunities within existing enterprise accounts.
  • Monitor account health and consumption to identify at-risk accounts and execute retention plans that reduce churn.
  • Develop and run high-impact pilot engagements that demonstrate advanced observability use cases and customer value.
  • Act as a team player across the account team by solving complex business problems and mentoring junior team members.
  • Lead strategic customer engagements across the Delhi/NCR territory and own the health, retention, and growth of assigned accounts.
  • Support onboarding and drive customers to first value within 30–35 days.
  • Use technical activities to connect product usage and outcomes to business and financial performance.

Requirements

  • 8+ years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, or Senior DevOps Engineer.
  • Expert-level knowledge of observability tools and platforms, especially infrastructure monitoring and Application Performance Monitoring (APM).
  • Hands-on experience troubleshooting enterprise languages including Java, .NET, and Go Lang.
  • Strong understanding of cloud environments such as AWS, Azure, and GCP.
  • Experience with modern DevOps practices including CI/CD and AIOps.
  • Strong understanding of value-based selling and consumption-based business models.
  • Experience with Salesforce (SFDC) hygiene for opportunity progression.
  • Exceptional communication and presentation skills with the ability to engage senior engineering leaders.
  • Strong problem-solving skills, a customer-first mindset, and a commitment to continuous learning.
  • Willingness to travel within the Delhi/NCR region and occasionally beyond as needed.

Benefits

  • Flexible workforce model with fully office-based, fully remote, or hybrid work options.
  • Inclusive and diverse work environment that supports employees bringing their authentic selves to work.
  • Reasonable accommodation support during the application and recruiting process.
  • Employment eligibility and identity verification support as part of the hiring process.
  • Consideration of qualified applicants with arrest and conviction records, where permitted by law.

Interested in this position?

Apply directly on the company website

Apply Now

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