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Senior Technical Success Manager

1 hour, 41 minutes ago
South Korea
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Android AWS Azure CRM Docker GCP iOS Kubernetes Linux LLM OpenTelemetry
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 56

Description

  • Serve as the primary point of contact and trusted advisor for customers.
  • Build and maintain strong relationships with customers, partners, and the account team.
  • Identify optimization opportunities in customer operations using strategy and analytics.
  • Conduct business reviews to understand customer challenges and explain how New Relic can address them.
  • Collaborate with sales teams to inform sales tactics using customer behavior, market trends, and competitive insights.
  • Provide strategic consultancy on technical solutions and identify upsell and cross-sell opportunities.
  • Maintain accurate customer notes, wins, and losses in the CRM.
  • Develop and deliver presentations, reports, and training sessions for clients and internal teams.
  • Translate technical concepts into actionable insights for technical and non-technical stakeholders.
  • Stay current on industry trends, best practices, and technical developments.

Requirements

  • 8+ years of experience in a technical, account management, Sales Engineering, or DevOps Engineering role.
  • Experience in a consulting or agency environment is preferred.
  • Proven experience in strategy consultancy and analytics focused on business outcomes.
  • Strong client relationship management skills and the ability to work with stakeholders at all levels.
  • Excellent communication skills for explaining complex findings to technical and non-technical audiences.
  • Experience in team management and mentorship.
  • Strong analytical and problem-solving skills.
  • An analytical and process-oriented mindset.
  • A highly energetic, hands-on, can-do attitude.
  • Business-level proficiency in English.
  • Experience with Docker and Kubernetes is a bonus.
  • Experience in systems administration with Windows and Linux is a bonus.
  • Experience with observability solutions and OpenTelemetry is a bonus.
  • Knowledge of iOS and Android end-user interfaces is a bonus.
  • Strong knowledge of infrastructure and monitoring solutions and technologies is a bonus.
  • Cloud platform knowledge of AWS, Azure, or GCP certification is preferred.
  • Knowledge of architectural design for AI, MCP Server, and LLM/SLM is a bonus.

Benefits

  • Flexible workforce model with fully office-based, fully remote, or hybrid options.
  • Opportunity to work for a global company focused on observability and AI-first digital operations.
  • Commitment to a diverse, welcoming, and inclusive workplace.
  • Reasonable accommodation support during the application and recruiting process.
  • Background check and eligibility verification as part of the hiring process.
  • Consideration of qualified applicants with arrest and conviction records in accordance with applicable law.
  • Applicant privacy protections and a published Applicant Privacy Notice.

Interested in this position?

Apply directly on the company website

Apply Now

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