New Flyer

New Flyer is the largest provider of sustainable mass mobility solutions in North America, offering a comprehensive range of services that include buses, technology, infrastructure, and workforce development.

Automotive

Consumer Discretionary

1K-5K (1250)

Founded 1930

$351M raised

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Regional Product Support Manager (Eastern Region)

1 week, 2 days ago

United States

Full-time

Senior

Program Manager

Project and Program Management

Apply Now

New Flyer

Automotive

1K-5K

Founded 1930

$351M raised

View All Jobs

Description

Oversee customer service support for an assigned territory and ensure customer satisfaction through effective planning and execution.
Assist customers with new bus deliveries within 15 days of onsite arrival by repairing defects, expediting parts, and coordinating with customer management.
Work closely with production, quality, and CPM teams during production and acceptance to provide feedback and weekly AWIP updates.
Lead cross-functional service technician support as needed from vehicle delivery through the life of the bus.
Launch new customer orders by coordinating introductions, processes, metrics, and relationship management.
Adjust field plans with the Regional Director based on customer workload and future bids.
Schedule customer meetings and maintain a structured meeting cadence to address issues promptly.
Prepare and submit detailed contact reports documenting customer interactions.
Manage work queues in Oracle OSVC and OSFC, including retrofits and warranty claim processing.
Resolve customer concerns with practical, cost-effective solutions while maintaining company objectives and policies.

Requirements

Engineering or Business degree/diploma preferred.
Minimum 2-year technical college education or equivalent experience.
Minimum 5 years of experience in transit or a related industry.
Proficiency in mechanical and electrical systems of transit vehicles.
Customer service experience.
Strong analytical skills.
Proficiency with MS Office software products.
Ability to work unsupervised.
Self-motivated with strong organizational and program management skills.
Safety-focused with advanced verbal and written communication skills.

Benefits

Competitive wages.
Benefits starting on the first day of employment.
Ongoing employee development through in-house training initiatives.
Tuition subsidies for courses at outside institutions.

Interested in this position?

Apply directly on the company website

Apply Now

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