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Technical Manager – Customer Success (AI Field Services | AI & ML) | USA-Remote

3 hours, 27 minutes ago
United States
Full-time
Senior
AI (Artificial Intelligence)
Software Development
CRM Generative AI LLM Machine Learning Microsoft Dynamics 365 NLP Salesforce
Apply Now
Neuron7.ai

Neuron7.ai

Neuron7.ai revolutionizes customer and field service with AI and NLP, providing fast and accurate resolutions for complex service issues, empowering service teams with AI-generated insights at scale.

Internet Software & Services
11-50
Founded 2020
$14M raised
View All Jobs 4

Description

  • Lead customer onboarding, implementation, and adoption of Neuron7 AI solutions.
  • Integrate CRM and service management platforms with Neuron7 products.
  • Coordinate data onboarding and enterprise integrations with customer and internal engineering teams.
  • Configure, test, deploy, and optimize AI solutions.
  • Lead customer workshops, technical solution reviews, and demonstrations of new capabilities.
  • Define and measure ROI, business outcomes, adoption KPIs, and service performance improvements.
  • Drive AI-powered transformation initiatives for customer service and field service teams.
  • Manage executive stakeholders, customer success plans, renewals, and expansion opportunities.
  • Partner with sales teams on account growth and provide product feedback based on customer requirements.

Requirements

  • Authorization to work full-time in the United States; visa sponsorship is not available.
  • 5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or enterprise SaaS implementation.
  • Experience with enterprise SaaS products, preferably in AI, analytics, automation, or service management.
  • Strong understanding of AI/ML, LLMs, NLP, Agentic AI, and enterprise AI deployments.
  • Experience with field service, customer service, contact center, or service operations organizations.
  • Experience managing enterprise software implementations and cross-functional programs.
  • Ability to engage technical and business stakeholders, supported by strong analytical and data-driven decision-making skills.
  • Experience managing globally distributed teams and customer programs.
  • Bachelor's degree in Technology, Engineering, Computer Science, or Business Management.
  • Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, APIs, integrations, enterprise data ecosystems, RAG, or knowledge management systems (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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