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UX Researcher

5 hours, 34 minutes ago
Canada
Full-time
Mid Level
UX Researcher
Design and User Experience
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 27

Description

  • Plan and run formative research such as discovery interviews, field studies, and jobs-to-be-done analysis to inform product strategy and roadmap decisions.
  • Conduct validation research including usability testing, concept testing, and beta feedback loops before and after product launches.
  • Partner with outbound and customer-facing teams to recruit participants and maintain ongoing customer conversations.
  • Gather insights from AI implementation teams and Forward Deployed Engineers and translate deployment pain points into UX improvements.
  • Synthesize research findings into clear, prioritized recommendations for Product and Design.
  • Build lightweight, repeatable research processes, including self-serve tools and insight repositories.
  • Apply research rigor with fast, right-sized methods that fit a startup environment.

Requirements

  • 4–7 years of UX research experience, ideally in B2B/enterprise SaaS or technically complex products.
  • Strong command of both qualitative and quantitative research methods.
  • Experience researching enterprise users and buyers.
  • Ability to work independently and drive studies end to end.
  • Excellent synthesis and storytelling skills.
  • Comfort with ambiguity, technical depth, and AI adoption topics.
  • Strong collaboration skills across Product, Design, Engineering, and go-to-market teams.

Benefits

  • Direct access to customers, outbound teams, and Forward Deployed Engineers in enterprise deployments.
  • Opportunity to influence the roadmap of a category-defining AI platform.
  • Work in a frontier AI domain shaping how enterprises adopt agentic automation.

Interested in this position?

Apply directly on the company website

Apply Now

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