RemoteLeaf Logo
Log in Sign up

UX Researcher

3 weeks ago
Canada
Full-time
Mid Level
UX Researcher
Design and User Experience
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 27

Description

  • Plan and run formative research such as discovery interviews, field studies, and jobs-to-be-done analysis to inform product strategy and roadmap decisions.
  • Conduct validation research including usability testing, concept testing, and beta feedback loops before and after product launches.
  • Partner with outbound and customer-facing teams to recruit participants and maintain ongoing customer conversations.
  • Gather insights from AI implementation teams and Forward Deployed Engineers and translate deployment pain points into UX improvements.
  • Synthesize research findings into clear, prioritized recommendations for Product and Design.
  • Build lightweight, repeatable research processes, including self-serve tools and insight repositories.
  • Apply research rigor with fast, right-sized methods that fit a startup environment.

Requirements

  • 4–7 years of UX research experience, ideally in B2B/enterprise SaaS or technically complex products.
  • Strong command of both qualitative and quantitative research methods.
  • Experience researching enterprise users and buyers.
  • Ability to work independently and drive studies end to end.
  • Excellent synthesis and storytelling skills.
  • Comfort with ambiguity, technical depth, and AI adoption topics.
  • Strong collaboration skills across Product, Design, Engineering, and go-to-market teams.

Benefits

  • Direct access to customers, outbound teams, and Forward Deployed Engineers in enterprise deployments.
  • Opportunity to influence the roadmap of a category-defining AI platform.
  • Work in a frontier AI domain shaping how enterprises adopt agentic automation.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Wikimedia Foundation

Lead UX Researcher

Wikimedia Foundation 251-1K Internet Software & Services

Wikimedia Foundation is hiring a Lead UX Researcher to guide mixed-methods research for its “Increase our Reach” work, helping shape product and strategy decisions across Wikipedia and Wikimedia projects.

Singapore United States Canada United Kingdom Germany Italy Netherlands Poland Ghana Kenya Spain Switzerland Mexico Morocco Brazil Colombia South Africa Puerto Rico India Indonesia Full-time Lead UX Researcher
$132k-$205k
Statistics
2 days, 14 hours ago
Nortal

(1523) User Researcher

Nortal 251-1K Internet Software & Services

Nortal is hiring a User Researcher to study users of servicenow.com and translate research insights into product and design decisions for a remote LATAM team working with US clients.

Anywhere Latin America Full-time Senior UX Researcher
Figma Google Analytics Hotjar
3 days, 13 hours ago
Ibility

Human Factor Engineer

Ibility 1-10 Professional Services

Ibility is hiring a Human Factors Engineer to support healthcare technology adoption and workflow optimization for enterprise systems, with a focus on improving workforce readiness and end-user experience.

United States Full-time Mid Level Instructional Designer UX Researcher
3 days, 15 hours ago
INFUSE

Production AI Innovation Lead (Contract, Remote)

INFUSE 251-1K Professional Services

INFUSE Academy is hiring a design-and-AI specialist to create learning experiences by developing, testing, and scaling new production workflows and learning assets.

Bulgaria Contract Senior AI (Artificial Intelligence) UX Researcher
Figma Illustrator Photoshop
2 weeks, 2 days ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers