Technical Writer

1 month ago
Full-time
Mid Level
Technical Writing and Documentation
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised

Description

  • Own and maintain documentation for multiple product areas from planning through release.
  • Partner with product managers and engineers to develop an in-depth understanding of product features, workflows, and technical constraints.
  • Write and update release notes, feature documentation, and user guides in support of weekly product releases.
  • Ensure documentation is accurate, current, and aligned with established terminology, style, and audience guidelines.
  • Identify documentation needs, gaps, and dependencies, and address outdated or inaccurate content.
  • Incorporate feedback from internal teams and customers to continuously improve documentation quality and clarity.
  • Support release readiness by tracking documentation needs across active product changes.
  • Make informed decisions about documentation scope and prioritization in partnership with docs leadership.

Requirements

  • 2–5 years of experience as a technical writer with demonstrated ownership of product documentation.
  • Experience writing documentation for enterprise software products, preferably B2B SaaS.
  • Strong structured writing skills with the ability to present complex information clearly and concisely.
  • Ability to apply established documentation standards, templates, and terminology consistently.
  • Ability to work independently in a fast-paced, release-driven environment.
  • Attention to detail and the ability to quickly understand technical concepts and workflows.
  • Ability to ask effective questions and collaborate with technical stakeholders (product managers, engineers, QA).
  • Excellent written and verbal communication skills in English.
  • Familiarity with Agile/Scrum development and documentation aligned to a regular release cadence.
  • Experience working in a Git-based workflow and managing multiple documentation updates concurrently.

Benefits

  • Full-time position with remote work option
  • Opportunity to work on an enterprise AI platform used by major global brands (e.g., Delta, MetLife, United)
  • Employment at a company backed by investors such as WndrCo, Y Combinator, and Index Ventures

Interested in this position?

Apply directly on the company website

Apply Now

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