RemoteLeaf Logo
Log in Sign up

Senior Data Analyst

2 months, 2 weeks ago
India
Full-time
Senior
Data Analyst
Data Science and Analytics
LLM Machine Learning Power BI Python SQL Tableau
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 27

Description

  • Own enterprise client onboarding for agentic AI implementations, including data analysis, topic clustering, coverage planning, and workflow or action design.
  • Design, implement, and optimize prompts, conversation flows, agent logic, and knowledge configurations for production AI agents.
  • Deliver AI solutions end-to-end from solution design through UAT, production launch, and post-go-live optimization.
  • Own post-launch AI performance at the client level, driving improvements in containment, resolution quality, and handoff reduction.
  • Analyze conversation data, quality signals, and DSAT drivers to identify root causes and optimization opportunities.
  • Implement iterative improvements across prompts, workflows, actions, guardrails, and knowledge bases based on data and evaluation results.
  • Collaborate with AI Quality & Evaluation teams to validate response accuracy, conversation quality, and regression risk.
  • Partner with Client Analytics and ML-Ops teams to act on insights, platform changes, and production issues.
  • Mentor junior analysts and engineers through design reviews, solution feedback, and applied AI best-practice guidance.

Requirements

  • 5+ years of experience in applied AI, conversational AI, analytics, or AI-powered customer experience solutions.
  • Hands-on experience with LLMs, prompt engineering, agent workflows, and tool or action-based AI systems.
  • Experience working with real-world customer interaction data such as chat, tickets, email, call transcripts, or voice data.
  • Strong analytical ability to diagnose and resolve AI behavior issues across prompts, knowledge, workflows, evaluation, and user experience.
  • Working knowledge of SQL and Python for data analysis, experimentation, and debugging AI behavior.
  • Ability to use Tableau, Power BI, or similar BI tools to analyze trends, quality signals, and performance metrics.
  • Experience collaborating with cross-functional teams including analytics, quality, product, and ML-Ops.
  • Comfortable working directly with enterprise customers and translating ambiguous requirements into clear, scalable AI solutions.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Cision

Analyst - FRENCH speaking

Cision 5K-10K Professional Services

Cision is hiring a Rapid Intelligence Analyst in the UK to produce concise intelligence briefings from large volumes of media coverage for clients in France.

United Kingdom Full-time Junior Customer Success Data Analyst
1 day, 15 hours ago
Motive

Sales Data Quality Analyst

Motive 1K-5K Road & Rail

Motive is hiring a data-focused operations role to improve account and contact deduplication across sales and business systems while supporting reporting, dashboards, and process improvements.

Pakistan Full-time Mid Level Data Analyst Sales Operations
Confluence Machine Learning Python Salesforce Snowflake SQL Tableau
2 days, 14 hours ago
Babylist

Inbound Logistics Manager

Babylist 251-1K Internet Software & Services

Babylist is hiring a dedicated Inbound Transportation Manager to own inbound delivery performance, freight cost, and carrier operations as inbound volume grows rapidly across its fulfillment network.

United States Full-time Senior Data Analyst Operations Manager
$116k-$139k
Snowflake
2 days, 14 hours ago
Jobrack

Redpoint Insights - Senior Research Writer & Strategist

Jobrack 11-50 Professional Services

Redpoint Insights is hiring a Senior Research Writer & Strategist to lead survey-based B2B research projects for tech clients from research strategy through final report delivery.

South Africa North Macedonia Romania Serbia Bosnia and Herzegovina Georgia Contract Senior Data Analyst Technical Writer
$4k-$4k
2 days, 15 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers