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Partner Solutions Architect

4 months ago
United States
Full-time
Senior
Sales Engineer
Software Development
AWS Azure GCP LLM System Design
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 24

Description

  • Serve as the primary technical partner to systems integrators and technology partners, helping them position, demo, and deliver Netomi solutions.
  • Develop and deliver partner training, workshops, and certifications to improve technical readiness and adoption.
  • Advise partner technical teams on architecture, integrations, and deployment planning.
  • Lead and support technical sales cycles, including solution design, demos, and hands-on proof-of-concepts.
  • Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments.
  • Troubleshoot and resolve technical blockers to keep deals moving and improve win rates.
  • Ensure a smooth technical handoff to Customer Success and Delivery teams after deal close.
  • Design scalable enterprise architectures using APIs, integrations, and cloud platforms such as AWS, Azure, and GCP.
  • Create repeatable technical assets including demo environments, reference architectures, integration templates, and playbooks.
  • Represent Netomi in partner and customer engagements as a technical expert and provide feedback to Product and Engineering based on field insights.

Requirements

  • 6–10+ years of experience in Solutions Engineering, Solutions Architecture, or technical pre-sales roles.
  • Strong hands-on experience with coding, APIs, integrations, and building real-world solutions or proof-of-concepts.
  • Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments.
  • Experience creating repeatable technical assets and handing off smoothly to Customer Success and other delivery teams.
  • Experience supporting enterprise sales cycles and engaging both technical teams and executive stakeholders.
  • Proven ability to translate complex technical concepts into clear business outcomes.
  • Experience working with partners and systems integrators in co-sell motions.
  • Strong understanding of AI/ML or LLM-based systems, preferred.
  • Strong understanding of cloud environments such as AWS, Azure, and GCP.
  • Strong understanding of scalable system design and integrations.

Benefits

  • Direct impact on revenue and strategic enterprise deals.
  • Opportunity to help scale a partner-led go-to-market motion.
  • Chance to help define how Netomi is sold in the market.
  • Remote work opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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