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Agentic AI Forward Deployment Engineering Lead

1 month ago
Canada
Full-time
Lead
AI Engineer
Artificial Intelligence and Machine Learning
LLM
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 25

Description

  • Lead workshops and discovery sessions to understand customer business processes, workflows, KPIs, customer journeys, and automation opportunities.
  • Translate customer requirements into scalable Agentic AI architectures, solution blueprints, functional specifications, and implementation plans.
  • Design end-to-end AI agent workflows, including intents, reasoning flows, tool usage, integrations, escalation paths, guardrails, and governance controls.
  • Own the end-to-end delivery of customer deployments from kickoff through production launch.
  • Coordinate execution across Product, Engineering, Integration, QA, and Customer Success teams.
  • Drive milestone tracking, issue resolution, stakeholder communication, and hands-on support during complex implementations.
  • Define integration strategies across enterprise systems, APIs, internal tools, and third-party applications.
  • Review integration designs, data flows, security requirements, authentication models, and operational readiness plans.
  • Own deployment quality by defining test plans, validation scenarios, success metrics, and production readiness assessments.
  • Develop reusable deployment playbooks, implementation frameworks, and solution templates while sharing lessons learned and best practices.

Requirements

  • 6–12 years of experience in Solution Architecture, Enterprise Delivery, Implementation Consulting, Professional Services, or Technical Program Management for SaaS or AI platforms.
  • Proven experience leading complex enterprise software deployments and customer implementations.
  • Strong ability to gather business requirements and translate them into scalable technical solutions.
  • Experience managing cross-functional delivery teams across engineering, product, QA, and customer-facing functions.
  • Deep understanding of APIs, enterprise integrations, system architecture, data flows, and distributed systems.
  • Excellent customer-facing communication, stakeholder management, and executive presentation skills.
  • Strong project leadership and problem-solving capabilities with a focus on execution excellence.
  • Experience with Conversational AI, Agentic AI, LLM-based systems, RPA, workflow automation, or customer service platforms is preferred.
  • Background in enterprise customer experience, contact center technologies, CRM, or ticketing platforms is preferred.
  • Experience working with large enterprises in airlines, BFSI, telecom, hospitality, retail, or healthcare is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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