RemoteLeaf Logo
Log in Sign up

Agentic AI Forward Deployment Engineering Lead

9 hours, 8 minutes ago
Canada
Full-time
Lead
AI Engineer
Artificial Intelligence and Machine Learning
LLM
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 38

Description

  • Lead workshops and discovery sessions to understand customer business processes, workflows, KPIs, customer journeys, and automation opportunities.
  • Translate customer requirements into scalable Agentic AI architectures, solution blueprints, functional specifications, and implementation plans.
  • Design end-to-end AI agent workflows, including intents, reasoning flows, tool usage, integrations, escalation paths, guardrails, and governance controls.
  • Own the end-to-end delivery of customer deployments from kickoff through production launch.
  • Coordinate execution across Product, Engineering, Integration, QA, and Customer Success teams.
  • Drive milestone tracking, issue resolution, stakeholder communication, and hands-on support during complex implementations.
  • Define integration strategies across enterprise systems, APIs, internal tools, and third-party applications.
  • Review integration designs, data flows, security requirements, authentication models, and operational readiness plans.
  • Own deployment quality by defining test plans, validation scenarios, success metrics, and production readiness assessments.
  • Develop reusable deployment playbooks, implementation frameworks, and solution templates while sharing lessons learned and best practices.

Requirements

  • 6–12 years of experience in Solution Architecture, Enterprise Delivery, Implementation Consulting, Professional Services, or Technical Program Management for SaaS or AI platforms.
  • Proven experience leading complex enterprise software deployments and customer implementations.
  • Strong ability to gather business requirements and translate them into scalable technical solutions.
  • Experience managing cross-functional delivery teams across engineering, product, QA, and customer-facing functions.
  • Deep understanding of APIs, enterprise integrations, system architecture, data flows, and distributed systems.
  • Excellent customer-facing communication, stakeholder management, and executive presentation skills.
  • Strong project leadership and problem-solving capabilities with a focus on execution excellence.
  • Experience with Conversational AI, Agentic AI, LLM-based systems, RPA, workflow automation, or customer service platforms is preferred.
  • Background in enterprise customer experience, contact center technologies, CRM, or ticketing platforms is preferred.
  • Experience working with large enterprises in airlines, BFSI, telecom, hospitality, retail, or healthcare is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Precision Medicine Group

Clinical Trial Manager

Precision Medicine Group 251-1K Pharmaceuticals

Precision for Medicine is seeking a remote Clinical Trial Manager to oversee oncology clinical trials across multiple countries, ensuring quality delivery, timeline adherence, and coordinated study execution.

United Kingdom Poland Romania Serbia Slovakia Hungary Full-time Senior Program Manager
GCP
8 hours, 8 minutes ago
Oscar

Program Lead, Payor Connections/Interoperability

Oscar 1K-5K Insurance

Oscar is hiring a remote Program Lead, Payor Connections/Interoperability to own a healthcare data interoperability initiative within the Risk Adjustment team.

United States Full-time Mid Level Program Manager
$92k-$120k
GCP SQL
8 hours, 8 minutes ago
Blueprint Technologies

Marketing Program Manager

Blueprint Technologies 251-1K Internet Software & Services

Blueprint is hiring a remote Marketing Project Manager to coordinate go-to-market marketing initiatives and ensure smooth execution across multiple campaigns and stakeholders.

United States Full-time Mid Level Marketing Manager Program Manager
$83k-$90k
8 hours, 8 minutes ago
Grafana

Senior AI Engineer | US | Remote

Grafana 1K-5K IT Services

Grafana Labs is hiring a Senior Engineer (AI & Automation) to build the AI agent infrastructure and automation platform supporting its Marketing Operations organization.

United States Full-time Senior AI Engineer Backend Engineer
$154k-$185k
Apache Airflow CI/CD GCP HubSpot JavaScript Microservices Node.js Prefect Python React Salesforce Serverless
8 hours, 23 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers