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Overnight Staffing Support Specialist

2 hours, 41 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017
View All Jobs 14

Description

  • Answer and manage inbound calls from caregivers and clients during overnight hours.
  • Provide calm, professional, empathetic support to de-escalate emotionally charged situations.
  • Assess real-time issues, determine the appropriate course of action, and follow through.
  • Coordinate caregiver scheduling to fill open or vacated shifts based on availability and client needs.
  • Maintain clear, detailed call logs and written notes for the daytime team.
  • Escalate complex or urgent situations according to established protocols.
  • Build working knowledge of client care plans, caregiver profiles, and agency workflows over time.

Requirements

  • Confident, professional phone communication that is clear, calm, and easy to understand.
  • Demonstrated ability to de-escalate tense situations with empathy and patience.
  • Strong written English for accurate, concise call summaries and shift notes.
  • Comfort working independently during overnight hours with minimal supervision.
  • Reliable internet connection and a quiet, distraction-free home work environment.
  • Highly organized with strong attention to detail and follow-through.
  • Prior experience in homecare, caregiving, or a related healthcare support environment, especially in California, preferred.
  • Familiarity with home care agency operations, caregiver scheduling, or care coordination preferred.
  • Background in customer service, call center, or dispatch-style support roles preferred.
  • Experience handling urgent or sensitive calls, such as medical, social services, or crisis support, preferred.

Benefits

  • Health insurance for contractors.
  • Holiday extra pay.
  • 100% home-based position.
  • Some flexibility in work hours depending on the client's needs.
  • Mental health days to support employee well-being.
  • Performance-based incentives in addition to base salary.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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