NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services

Industrials

51-250 (60)

Founded 2017

34 open positions

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Medical Records Collection Specialist

14 hours, 53 minutes ago

Philippines

Full-time

Entry Level

Paralegal

Operations

Apply Now

NeoWork

Professional Services

51-250

Founded 2017

View All Jobs 34

Description

Request and retrieve medical records, bills, police reports, insurance information, and related documentation from external providers and agencies.
Track multiple outstanding requests at once and maintain detailed logs of request status and expected delivery dates.
Follow up persistently with hospitals, clinics, insurance carriers, police departments, and other external parties to complete requests.
Log, route, file, and maintain documentation in case management systems with accurate naming conventions and metadata.
Meet quality standards and case file deadlines in a high-volume environment with 15+ open requests at a time.
Communicate progress updates, blockers, and completion status to internal team members.
Identify incomplete or missing documentation early and flag issues to avoid delays in litigation workflows.

Requirements

Strong written and verbal English communication skills for professional correspondence with external parties.
Meticulous attention to detail when handling confidential medical and legal documentation.
Proven ability to manage multiple open requests simultaneously without missing deadlines or losing items.
Comfort working in process-driven, high-volume environments with clear workflows and quality benchmarks.
Persistence and strong follow-up discipline when coordinating with external parties.
Ability to work independently while keeping team members informed of progress and blockers.
Proficiency with email, spreadsheets, and web-based systems; ability to learn new software quickly.
Prior experience in legal support, medical records management, insurance claims processing, or back-office administration (preferred).
Familiarity with case management systems such as FileVine, SmartAdvocate, or similar platforms (preferred).
Track record of managing high-volume workflows with accuracy above 95% (preferred).

Benefits

Comprehensive training provided regardless of background or prior VA experience.
Standard US business hours with some flexibility depending on client needs.
100% home-based work.
Mental health days to support well-being.
Performance-based incentives in addition to base salary.
Annual review and appraisal process.
Opportunities for professional growth and advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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