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Litigation Support Specialist

6 hours, 32 minutes ago
Colombia, Philippines
Full-time
Junior
Paralegal
Legal
Asana ClickUp CRM Monday.com Salesforce
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NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017
View All Jobs 14

Description

  • Conduct high-volume outbound calls to clients and relevant parties to collect missing case information.
  • Communicate clearly and professionally, with sensitivity toward elderly English-speaking individuals.
  • Follow structured workflows, scripts, and outreach processes consistently across assigned cases.
  • Accurately capture and log collected information in the firm’s case management systems.
  • Ensure timely completion of assigned case lists and daily outreach targets.
  • Maintain high productivity, accuracy, and consistency throughout the workday.
  • Coordinate with supervisors and internal teams to flag delays, escalate complex cases, or surface missing documentation.
  • Adhere to KPIs and performance standards set by Operations leadership.

Requirements

  • Excellent spoken English with high clarity, which is critical given the elderly client base.
  • Strong interpersonal communication skills, particularly with older individuals who may be hard of hearing.
  • Ability to handle high-volume outbound activity in a structured, consistent manner.
  • Strong process adherence and attention to detail.
  • Comfort working in a KPI-driven, performance-managed environment.
  • Ability to work efficiently under time pressure while maintaining accuracy.
  • Prior experience in legal support, insurance, healthcare intake, or regulated contact center environments preferred.
  • Spanish fluency is a plus for Colombia-based candidates, but not required.
  • Experience with case management or CRM platforms such as FileVine, Salesforce, or Clio preferred.
  • Familiarity with VoIP or dialer tools such as RingCentral, Aircall, or Five9 preferred.

Benefits

  • 100% home-based position.
  • Health insurance for contractors.
  • Holiday extra pay.
  • Standard US business hours with some potential flexibility depending on client needs.
  • Mental health days to support employee well-being.
  • Performance-based incentives in addition to base salary.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement within the company.

Interested in this position?

Apply directly on the company website

Apply Now

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