Email Support Specialist

2 hours, 8 minutes ago
Full-time
Mid Level
Customer and Technical Support
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017

Description

  • Manage and respond to customer emails using Gorgias.
  • Assist customers with order tracking, returns, refunds, and product inquiries.
  • Handle order management and customer concerns through Shopify.
  • Maintain fast response times and high customer satisfaction.
  • Escalate complex cases when necessary.
  • Document customer interactions and follow support workflows.
  • Collaborate with internal teams to improve the customer experience.

Requirements

  • At least 3 years of solid email support experience.
  • Hands-on experience with Gorgias is required.
  • Experience working with Shopify is required.
  • Strong written English communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently in a remote environment.
  • Experience supporting eCommerce brands is highly preferred.

Benefits

  • Health insurance for contractors.
  • Holiday extra pay.
  • 100% home-based position.
  • Work hours generally align with standard US business hours, with some flexibility depending on client needs.
  • Mental health days to support employee well-being.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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