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Service Desk Agent L1 with German

3 months, 4 weeks ago
Czech Republic
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
D-ploy

D-ploy

D ploy is a trusted IT Engineering and Consulting Company providing tailored solutions for global and regional businesses, specializing in IT infrastructure services, Service Management, and Quality Management.

Internet Software & Services
251-1K
Founded 2003
View All Jobs 9

Description

  • Provide technical and troubleshooting assistance for computer hardware, software, mobile devices, and other tech products.
  • Document end-user issues accurately in the ITSM tool.
  • Follow established processes and knowledge documentation when handling support requests.
  • Manage the ticket backlog and help ensure timely resolution.
  • Contribute to continuous service improvement by creating knowledge scripts and updating training documents.
  • Work closely with onsite IT technicians to coordinate support and issue resolution.

Requirements

  • Fluent German and English language skills; additional languages are an advantage.
  • Advanced knowledge of MS Office applications is a plus.
  • Strong problem-solving and analytical abilities.
  • Good communication skills with attention to detail and the ability to multitask.
  • Ability to work independently and effectively while following direction and best practices.
  • Strong planning and organizing skills.
  • Team-player mindset with a supportive personality.
  • Must provide a criminal record extract not older than three months.

Benefits

  • Flexible working conditions.
  • Minimum 5 weeks of vacation.
  • Paid sick days.
  • Meal vouchers.
  • Additional vouchers for birthdays, weddings, and newborns.
  • Contributions to wellness programs, including a multisport card.
  • Referral program through the Fishing for Friends initiative.
  • Refreshments उपलब्ध in the D-ploy office.
  • Opportunities for further development and professional advancement.
  • Friendly, international working environment.
  • Company-sponsored events.
  • Competitive salary and various benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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