Service Desk Agent (Remote, EU, French, English)

1 month, 3 weeks ago
Full-time
Junior
Customer and Technical Support
D-ploy

D-ploy

D ploy is a trusted IT Engineering and Consulting Company providing tailored solutions for global and regional businesses, specializing in IT infrastructure services, Service Management, and Quality Management.

Internet Software & Services
251-1K
Founded 2003

Description

  • Provide technical and troubleshooting assistance for computer hardware, software, mobile devices, and other technology tools and products.
  • Document end-user issues accurately in the ITSM tool.
  • Follow established processes and knowledge documentation when resolving tickets.
  • Manage the ticket backlog and keep work items moving toward resolution.
  • Support continuous service improvement through knowledge article creation and training document updates.
  • Collaborate closely with onsite IT technicians to resolve issues effectively.

Requirements

  • At least 1 year of experience in a similar role.
  • Fluent French and English language skills.
  • German is a plus.
  • Strong problem-solving and analytical abilities.
  • Good communication skills.
  • Attention to detail and ability to multitask.
  • Ability to work independently and effectively.
  • Readiness to follow direction and best practices.
  • Planning and organizing skills.
  • Team-player mindset and supportive personality.
  • Ability to provide a criminal record extract not older than three months.

Benefits

  • Broad range of activities, tasks, and projects.
  • B-day voucher, wedding voucher, and newborn surprise gifts.
  • Employee referral program (Fishing for Friends).
  • Further development and professional advancement opportunities.
  • Friendly and international working environment.
  • Company-sponsored events.

Interested in this position?

Apply directly on the company website

Apply Now

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