E-commerce & Community Operations Coordinator

2 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017

Description

  • Manage customer orders, returns, and fulfillment issues across the DTC website and TikTok Shop.
  • Respond to customer inquiries via email, chat, and social media in a timely and professional manner.
  • Monitor and engage with comments, direct messages, mentions, and tags across social platforms.
  • Coordinate with internal teams to resolve order, shipping, and fulfillment concerns.
  • Manage the Social Snowball affiliate program by monitoring activity, onboarding new affiliates, and engaging with creators.
  • Maintain accurate records related to customer service, community interactions, and operational workflows.
  • Support daily e-commerce and community operations in a fast-paced startup environment.
  • Maintain a positive customer and community experience while representing the brand voice consistently.

Requirements

  • Experience in e-commerce customer service, including order management, returns, and fulfillment coordination.
  • Experience managing customer interactions across social media platforms.
  • Strong written English communication skills with excellent attention to detail.
  • Highly organized and able to manage multiple priorities in a fast-paced environment.
  • Customer-first mindset with strong problem-solving abilities.
  • Comfortable working independently while collaborating with a remote team.
  • Experience with TikTok Shop is highly preferred.
  • Experience with Social Snowball or affiliate management platforms is a strong plus.
  • Passion for beauty, wellness, or consumer brands is highly desirable.
  • Ability to maintain a consistent, brand-forward voice when interacting with customers and creators.

Benefits

  • 100% home-based position.
  • Health insurance for independent contractors.
  • Holiday extra pay.
  • 15 PTO days per year, including 10 vacation days, 4 mental health days, and 1 birthday leave.
  • Gym reimbursement program.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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