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Customer Support Representative - Philippines

1 month, 2 weeks ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017
View All Jobs 33

Description

  • Handle customer inquiries and provide accurate, complete, and timely information or solutions.
  • Manage and resolve customer complaints professionally and efficiently.
  • Collaborate with internal teams to address customer needs and deliver comprehensive solutions.
  • Maintain strong knowledge of company products and services to support customers effectively.
  • Document and track customer interactions and relevant information in the system.
  • Contribute to the development and improvement of customer support processes and procedures.
  • Meet and exceed individual and team performance targets.

Requirements

  • At least 1 year of proven experience in a customer support or related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Empathetic and patient with a genuine desire to help customers.
  • Ability to adapt to changing environments and handle multiple tasks simultaneously.
  • Proficiency with customer support software and tools.
  • Strong attention to detail and accuracy.
  • Owned computer or laptop and stable internet connectivity.
  • Knowledge of Office 360, Google Apps, and client-facing communication.

Benefits

  • Comprehensive training provided regardless of background or prior VA experience.
  • Work hours generally aligned with standard US business hours, with some flexibility based on client needs.
  • 100% home-based position.
  • Mental health days to support employee well-being.
  • Performance-based incentives in addition to base salary.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement within the company.

Interested in this position?

Apply directly on the company website

Apply Now

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