Customer Support Representative - Philippines

3 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017

Description

  • Handle customer inquiries and provide accurate, complete, and timely information or solutions.
  • Manage and resolve customer complaints professionally and efficiently.
  • Collaborate with internal teams to address customer needs and deliver comprehensive solutions.
  • Maintain strong knowledge of company products and services to support customers effectively.
  • Document and track customer interactions and relevant information in the system.
  • Contribute to the development and improvement of customer support processes and procedures.
  • Meet and exceed individual and team performance targets.

Requirements

  • At least 1 year of proven experience in a customer support or related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Empathetic and patient with a genuine desire to help customers.
  • Ability to adapt to changing environments and handle multiple tasks simultaneously.
  • Proficiency with customer support software and tools.
  • Strong attention to detail and accuracy.
  • Owned computer or laptop and stable internet connectivity.
  • Knowledge of Office 360, Google Apps, and client-facing communication.

Benefits

  • Comprehensive training provided regardless of background or prior VA experience.
  • Work hours generally aligned with standard US business hours, with some flexibility based on client needs.
  • 100% home-based position.
  • Mental health days to support employee well-being.
  • Performance-based incentives in addition to base salary.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement within the company.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Triage Engagement and Solutions (Contract)

Latitude AI 501-1000 information technology & services

Latitude AI is hiring a Triage Operations team member to support automated driving development for Ford vehicles by analyzing test data and improving operational workflows over a 12-month contract.

Agile JIRA Looker Machine Learning Superset
15 hours, 52 minutes ago

Care Navigator

Wider Circle 51-250 Health Care Providers & Services

Wider Circle is hiring an entry-level Care Navigator for Care Delivery Operations to conduct patient health screenings and intake appointments, document needs accurately, and help connect members to follow-up care.

HIPAA
16 hours, 7 minutes ago

Beneficiary Support Specialist

MPF Federal 51-250 Professional Services

MPF Federal is hiring a remote Beneficiary Support Specialist to support the Social Security Ticket to Work program by handling beneficiary and provider inquiries, updating records, and processing routine requests.

16 hours, 7 minutes ago

Social Support Specialist - Video Games - Remote

Keywords Studios 10K-50K Internet Software & Services

Keywords Studios is hiring a Social Support Specialist to manage player-facing communities for gaming titles, helping maintain safe, respectful engagement and support brand trust across social platforms.

16 hours, 22 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers