Community Support Specialist

6 days, 16 hours ago
Full-time
Junior
Customer and Technical Support
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017

Description

  • Serve as the first point of contact for subscribers, customers, and social media followers across email, phone, and live chat.
  • Respond promptly and professionally to inquiries.
  • Provide compassionate, clear, and accurate assistance to community members.
  • Troubleshoot technical issues and resolve problems efficiently.
  • Collaborate with the community team to identify trends.
  • Help improve support processes and workflows.
  • Maintain a positive and welcoming environment for all participants.

Requirements

  • Excellent communication skills with the ability to engage with empathy and professionalism.
  • Strong problem-solving abilities and technical aptitude.
  • Highly organized and detail-oriented, with the ability to manage multiple inquiries simultaneously.
  • Comfortable working in a fast-paced, dynamic environment.
  • Team player with a proactive and solution-oriented mindset.

Benefits

  • Gym allowance.
  • Paid Time Off (PTO).
  • Health Maintenance Organization (HMO) coverage.
  • Extra holiday pay.

Interested in this position?

Apply directly on the company website

Apply Now

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