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Quality Control Specialist

3 weeks, 1 day ago
Georgia, Kazakhstan, Uzbekistan, Armenia
Full-time
Junior
QA Engineer
Quality Assurance and Testing
Apply Now
Neo Group

Neo Group

Neo Group prioritizes employee growth and wellbeing, fostering a dynamic and inspiring work environment that supports talent and skill development on a global scale.

Professional Services
Founded 2017
View All Jobs 9

Description

  • Monitor and evaluate the quality of communication between managers and players across email, messengers, and phone.
  • Ensure communication complies with established standards and regulations.
  • Prepare detailed reports on evaluation results and identified issues.
  • Provide constructive feedback to VIP Managers and Support teams.
  • Participate in developing and updating QA evaluation forms and procedures.
  • Collaborate with training and operations teams to improve service processes.
  • Support a high standard of customer experience across VIP segments, including Super VIP, Pre-VIP, and Loyalty.

Requirements

  • Minimum 1 year of experience in quality assurance or customer support, preferably in iGaming.
  • Knowledge of service quality metrics such as CSAT, SLA, and NPS, with basic practical experience applying them.
  • Ability to assess communication objectively and consistently.
  • Strong attention to detail and high standards for customer experience.
  • Confident user of Google Workspace and reporting/monitoring systems.
  • Basic understanding of CRM systems.
  • Fluent in Russian and English, which is mandatory.
  • Ability to work in a dynamic environment with shifting priorities.
  • Experience working with VIP clients in casino, betting, or high-net-worth customer environments is preferred.
  • Background in coaching or mentoring is a plus.
  • Knowledge of additional languages is a plus.

Benefits

  • Remote work opportunity.
  • Flexible working schedule.
  • Interesting product.
  • Learning opportunities.
  • Career growth prospects.

Interested in this position?

Apply directly on the company website

Apply Now

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