Training Specialist, PX & Patient Coordinators

2 weeks, 1 day ago
Full-time
Junior
Education and Training
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Facilitate live new hire training for Patient Experience and Patient Coordinator roles.
  • Lead remediation sessions for agents identified through QA monitoring, performance trends, or supervisor referrals.
  • Adapt facilitation style to learner needs, pacing, and group dynamics while maintaining consistent content delivery.
  • Partner with Quality and Operations to stay current on process changes, product updates, and compliance requirements.
  • Provide individualized coaching to new hires and tenured agents to address skill gaps and improve performance.
  • Document coaching interactions and track progress to support remediation plans and escalation decisions.
  • Build and maintain eLearning modules, knowledge checks, and job aids in the LMS.
  • Convert SOPs, process guides, and QA rubrics into self-paced learning experiences.
  • Track training metrics, maintain records, and prepare status reports for leadership and stakeholders.
  • Collaborate with document control, QA, team leads, and operations on curriculum updates, training needs, and special projects.

Requirements

  • 2+ years of experience in training, learning and development, or instructional design, preferably in healthcare, contact center, or patient services.
  • Experience training revenue-generating teams such as inside sales or patient coordinators.
  • Demonstrated coaching experience with 1:1 and small-group coaching that drives behavior change.
  • Experience facilitating live in-person and virtual training for adult learners.
  • Hands-on experience building content in an LMS such as Workday or similar.
  • Experience tracking training metrics and preparing reports for leadership.
  • Strong written and verbal communication skills.
  • Ability to manage multiple concurrent training initiatives and deadlines.
  • Hands-on experience using AI tools such as Claude, Gemini, or AI-enabled authoring/LMS features.
  • Preferred: training certifications such as ATD CPTD or APTD, project management certifications such as PMP or CAPM, or equivalent.
  • Preferred: experience with Articulate Rise, Storyline, or similar eLearning authoring tools.
  • Preferred: familiarity with QA-driven remediation, healthcare terminology, HIPAA, or revenue cycle workflows.

Benefits

  • Remote USA role with a $70,000-$75,000 USD salary range.
  • Comprehensive medical, dental, vision, life, and disability plans for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits and a generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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