Supervisor, Test Coordinator - Houston, TX

1 month, 4 weeks ago
Full-time
Senior
Quality Assurance and Testing
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Provide daily supervision and support to the Test Coordinator team.
  • Serve as the first point of escalation for operational issues, patient inquiries, account questions, and procedural uncertainties.
  • Conduct biweekly one-on-one meetings with direct reports to support engagement, performance tracking, and training needs.
  • Review and approve employee timecards and manage scheduling to align with clinic and organizational needs.
  • Ensure compliance with specimen handling protocols, EMR documentation, and patient identification practices.
  • Monitor key metrics and address issues that could affect operational performance.
  • Oversee ordering and tracking of supplies for test coordination activities.
  • Assist with the coordination and execution of internal and external audits.
  • Conduct quality checks on patient coordination activities, specimen documentation, and communication logs.
  • Partner with Field Sales, Clinical Operations, and Compliance to resolve complex cases and improve patient support.

Requirements

  • Bachelor’s degree is required in healthcare administration, clinical sciences, or a related field.
  • Minimum of 3 years of experience in a supervisory or team lead role within a clinical or laboratory operations setting.
  • Phlebotomy Certificate is required as per state regulations.
  • Prior phlebotomy experience is strongly preferred.
  • Prior oncology experience is strongly preferred.
  • Strong leadership and mentorship abilities.
  • High proficiency in problem-solving, conflict resolution, and time management.
  • Familiarity with clinical compliance standards.
  • Ability to manage and prioritize tasks in a dynamic environment.
  • Excellent verbal and written communication skills.
  • Up to 50% travel is required for audits, onsite visits, and team support.
  • Must follow clinical safety standards and wear appropriate attire, including scrubs when onsite.

Benefits

  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and their dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Radiological Controls Lead

Lightbridge 11-50 Industrial Conglomerates

Lightbridge is hiring a Radiological Controls Lead to oversee radiation protection for its pilot HALEU metallic fuel fabrication facility and guide the program as it grows into a department-level function.

15 hours, 38 minutes ago

Manager, Electrical Services (Nuclear)

The Nuclear Company is hiring a Manager, Electrical Services to lead electrical maintenance and field service operations for nuclear, renewable, and regulated energy facilities, with the goal of delivering safe, compliant, and reliable project execution while growing the business.

Transformers
15 hours, 38 minutes ago

Manager, Merchandise Planning

Goop, Inc. wellness / beauty / lifestyle media and commerce

goop is hiring a Manager, Planning to lead merchandise planning for its GWYN fashion label while supporting beauty supply planning and inventory analysis across the multi-brand business.

Looker NetSuite
15 hours, 53 minutes ago

Regional Operations Manager / Project Manager(Operations)

OLIVER 1K-5K Media

OLIVER is hiring a Regional Operations Manager / Project Manager in Manila to support regional agency operations, drive process improvements, and help teams deliver work efficiently across a global network.

1 day, 15 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers