Service Engineer

2 hours, 5 minutes ago
Full-time
Entry Level
IoT and Embedded Systems
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Handle basic troubleshooting, equipment servicing, and preventive maintenance for laboratory instrumentation and robotics.
  • Follow standard operating procedures and complete task-based assignments.
  • Troubleshoot issues with limited complexity and begin building understanding of hardware, software, and assay-related lab automation issues.
  • Document service tickets thoroughly and follow Good Documentation Practices (GDP).
  • Collaborate with Equipment Technicians to maintain service tools, spare parts, and an organized workspace.
  • Adhere to laboratory safety protocols and regulatory requirements.
  • Use good communication and teamwork to support service operations.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s degree in Engineering, Life Sciences, or a related field.
  • 0–2 years of experience in Service Engineering or regulated laboratory settings.
  • Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
  • Basic data analysis skills.
  • Strong attention to detail and ability to follow protocols meticulously.
  • Excellent written and verbal communication skills.
  • Excellent teamwork and collaboration skills.
  • Strong electrical and/or mechanical engineering knowledge.
  • Excellent problem-solving skills.

Benefits

  • Comprehensive medical, dental, and vision insurance for eligible employees and dependents.
  • Life and disability coverage for eligible employees.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

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