IOP/PSC Team Lead - Florida

1 week, 4 days ago
Full-time
Lead
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Support day-to-day operations for the Phlebotomy Solutions team.
  • Coordinate and execute audits, quality checks, and onsite visit preparations.
  • Review patient coordination activities, specimen documentation, and communication logs for accuracy and compliance.
  • Supervise, mentor, and develop phlebotomists across designated locations.
  • Lead recruitment, onboarding, and training for new in-office phlebotomists.
  • Ensure adherence to specimen handling protocols and EMR documentation requirements.
  • Proactively identify and resolve operational issues that could affect performance.
  • Oversee supply ordering and inventory tracking.
  • Partner with Field Sales, Clinical Operations, and Compliance to resolve issues and improve patient support.
  • Participate in team meetings to share updates and best practices.

Requirements

  • High school diploma or GED required.
  • Minimum of 5 years of phlebotomy experience required.
  • Supervisory or team lead experience in a clinical or laboratory operations setting strongly preferred.
  • Phlebotomy certificate required per state regulations.
  • Strong leadership and mentorship abilities.
  • High proficiency in problem-solving, conflict resolution, and time management.
  • Familiarity with clinical compliance standards.
  • Ability to manage and prioritize tasks in a dynamic environment.
  • Excellent verbal and written communication skills.
  • Willingness to travel up to 50% for audits, site visits, and team support.

Benefits

  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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